Master of Arts in Guidance and Counseling
Cebu Normal University
Bachelor of Arts Major in Psychology
Notre Dame of Dadiangas University
Hi there, my name is Enya España.
My background in training and development shows my passion for translating complex concepts into organized resources. My skill set includes creatively designing learning and administrative materials, efficient and collaborative work attitude, and quick adaptability to various work environments, cultures, and clientele.
When I'm not working, I love to indulge in playing simulation video games, reading, writing poetry, and traveling.
Overall, I am a well-rounded individual who is passionate about helping others and always eager to learn and grow. My diverse skills and experience make me an asset to any team, and I am excited to see how we can work together.
Cebu Normal University
Notre Dame of Dadiangas University
• Provided peer mentoring and coaching support to trainers, team managers, and agents
• Managed communication and customer service skills enhancement programs across three healthcare accounts throughout 2023 and Q1 of 2024
• Led the updating and acted as the primary liaison for the Learning and Development department's communication skills scoring tool in 2023
• Designed effective learning materials, job aids, and modules to drive upskilling
• Facilitated orientations and language enhancement training programs to 20-25 new hires per week
• Conducted training sessions across multiple lines of business such as communications, healthcare, and retail
• Supervised agents through training and assisted in the integration of agents into Operations
• Coordinated closely with the Operations, Recruitment, and Human Resource departments
• Facilitated pre-hire training modules to a group of 20-30 trainees per week
• Provided effective communication skill and interview preparedness modules to potential hires
• Coordinated closely with the Recruitment Department for endorsement of successful trainees
• Documented training milestones and progress through training reports and recorded coaching sessions
• Guided learners across 7 grade levels in assessing and achieving personal, academic, and social goals through customized individual and group sessions
• Conducted expert presentations, and collaborative initiatives with teachers and parents
• Coordinated referrals to pediatricians and child psychologists as needed
• Organized related events such as open houses, mental health seminars, and focused group discussions
• Organized and facilitated research, training, and community projects
• Developed and facilitated partnerships with schools, companies, and organizations
• Spearheaded franchise establishment in Cagayan, Zamboanga, and Dumaguete
• Created the company systems and operational manual for 2016 to 2018
• Developed forms and protocols needed for the company operations
• Conducted training needs assessments and evaluations
• Facilitated site visits, venue bookings, and managed training logistics
• Developed and implemented training modules for clients and staff
• Coordinated assistance in marketing and human resource tasks
• Facilitated and resolved customer concerns, inquiries, and requests in real-time
• Prepared job orders and coordinated across departments to assist customers
• Implemented mall policies and guidelines and received tenant concerns
• Sourced businesses, shops, and establishments as potential mall tenants
Thank you, Enya, for putting together this adventure in Dumaguete. You did a great job minding all the details. Thank you for your constant communication and immediate action all throughout this journey. We felt your passion, joy, and love serving us and learning with us. We truly appreciate you and all you've done for CPMS.
Enya was my mentee at work. She is very easy to deal with, quick to learn, and is very proactive and dedicated. Her working style is very versatile, which also matches her personality, making her an all-around awesome colleague as she gets along with most, if not all, people.
Collaborating with Enya as a former colleague was a wonderful experience. In her role as a Learning Specialist II, Enya showcased extraordinary leadership and training skills. She always welcomed challenges and spearheaded discussions in intricate learning projects. She won accolades and awards such as the top trainer award for out vertical multiple times. Enya's dedication to cultivating a culture of growth and learning was evident in all her endeavors. She exemplifies professionalism, expertise, and genuine concern for her team members. It was a privilege to collaborate with Enya, and I am confident that her future endeavors will continue to inspire and elevate those she encounters.
Enya is one the most hardworking people that I have worked with. She's very diligent when it comes to reports and admin tasks, and that's the reason why she's so easy to work with. She also received numerous awards from the company as testament to her dedication and passion at work. Aside from that, she has a positive and friendly attitude that everyone loves. She doesn't hesitate to help in whatever way she can. Enya is truly a gem.
Enya is one of the ingenious workmates I know. She always does things with excellence and never settles for less. Not only is she a workmate to me, but also a friend. She became one of my closest friends who listens and who is always there for you. Working with her made our work environment better.
In my first month as a trainer in the same company (before) as Enya, she was my mentor. I love working with her as she shares a lot of advice and strategies in doing and completing the tasks, projects, etc. Also, she has really good way of connecting and communicating with her colleagues. I love how organized she is 100%! I'm so glad to have been her mentee as I became better and more effective as a trainer. She's a great asset to whichever company she may serve.
I learned a ton from you, especially about organizing data in emails. Your skillful use of color coding makes information not only easy to grasp but also visually engaging. I also appreciate how thorough you are when giving feedback to trainees on their communication skills. Plus, you always finish tasks on time. Overall, the opportunity to work alongside you was both enlightening and fun, and I am grateful for the experience.
Enya was my mentor and I loved working with her because of the following reasons:
1. Methodical - She has her own system on how to do things, and her trackers are really helpful.
2. Expertise - While working with her she showed mastery in terms of training topics and processes.
3. Clarity - She always makes sure that everyone can easily understand her.
4. Positive outlook - she smiles all the time, and has a lot of patience.
5. Adaptive learning- She exerts great effort in learning new things, especially when it is beneficial for her and for the company.
Working with Enya was a blast! She is professional. She stays updated with announcements and memos without sacrificing business tenets. Her personality shows how eager she is to resolve concerns in the quickest possible timeline. There's no dull moment working with Enya because she is witty and collaborative whenever we discuss projects and tasks.