2011
Hotel and Restaurant Management
Monterssori Professional College
Fun | Creative | Passionate
With almost 5 years of experience in the BPO industry and 1 year of experience as a Social Media Manager, I have a strong background in customer service and a passion for creating engaging content. My experience in social media has allowed me to develop effective strategies for increasing brand awareness and engagement on various platforms.
In addition, I have 2 years of experience in SEO, which has given me the skills to optimize website content, analyze keywords, and track website performance. I understand the importance of creating high-quality content that drives traffic and improves search rankings.
My diverse background and experience make me a well-rounded candidate who can bring a unique perspective to any organization. I am eager to continue to grow and learn in a dynamic and challenging environment.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Pips My Bar
(Social Media Manager | Graphic Designer)
As a Social Media Manager & Graphic Designer for Pips My Bar, I craft engaging content, design eye-catching graphics, and execute effective social media strategies to promote the bar's brand and events. I manage multiple platforms, track metrics, analyze results, and continually strive to build a strong online presence for Pips My Bar.
2021
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2021
Plover Trip Singapore
(Virtual Assistant | Travel Counselor)
As a Virtual Assistant & Travel Counselor, I provide administrative support, manage travel arrangements, and handle inquiries for clients. I schedule appointments, organize meetings, and create reports. I assist with travel itinerary planning, make reservations, and ensure a seamless travel experience for clients. My goal is to streamline operations and provide exceptional support.
2017
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2021
CWT Philippines Inc.
(Admin Staff | Travel Expert)
As an Admin Staff & Travel Expert, I provide administrative support and handle travel arrangements for clients. I manage schedules, organize meetings, and handle inquiries. I also plan and book travel itineraries, make reservations, and provide recommendations based on clients' needs and preferences. My goal is to ensure efficient operations and a seamless travel experience for clients.
2015
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2017
Teleperformance Inc.
(Customer Service Representative)
As a customer service representative, I am responsible for handling customer inquiries and complaints in a professional and efficient manner. My main focus is to provide accurate information about products and services, process orders, and resolve any issues to ensure customer satisfaction. I am also responsible for maintaining customer records, documenting interactions, and updating databases. Strong communication and interpersonal skills are critical for success in this role.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.