2015
BS Psychology
San Beda University
More Info About Me
Hey there, Echo here! 3 words to describe myself—precise, reliable, motivated.
I have a strong background in customer service, client service delivery, administrative and operation functions. With my 4 years of experience in BPO, I have earned a number of skills helpful for growing businesses, from generating consistent quality output, high attention to details, efficiency, to strategic workflow and process planning.
I always try to integrate creativity in everything that I do. I'm a huge photography hobbyist. I also visit independent coffee shops around the metro when I'm not on the job.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Accenture Inc.
(Customer Service Senior Analyst)
US hourly recruitment for a shipping & logistics company. Provides end-to-end assistance for candidates applying for a driver role through inbound, outbound, email, and SMS support channels. Conducts interview screening, schedule candidates to driving test, extends conditional job offer to qualified applicants, and endorse eligible hires to the onboarding team.
2020
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2021
TDCX Philippines
(Client Service Associate)
Frontline concierge support for small to medium businesses and deliver consultative support for Facebook Advertisers. Post-sales client service support—troubleshooting through chat/email/phone to the client’s B2B customers. Supports data analysis to improve advertising customer experience and ensure higher return in investment.
2020
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2020
HYPERBREW Coffee
(Social Media Manager)
Became my own social media manager for my cold brew coffee business. Focused mainly on growing the business' social media presence and reach through online marketing. In charge of the branding for the small business, designed the logo, crafted promotional graphics and visuals, and managed the socials and the overall content of my accounts.
2017
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2019
Teletech Inc.
(Technical Support Representative)
Tier II technical consultant for an Australian telecommunications company, handling complex troubleshooting, technical issues, basic billing with account management scope related to plan changes and upgrades raised by customers. Pioneered the case management team that monitor customer's internet service and promotes enhanced consumer satisfaction by ensuring fault tickets and unresolved concerns are addressed and carefully closed out.
My Services
General Virtual Assistant/Administrative
All-around virtual assistant that can perform varying administrative tasks requiring strong organizational skills.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry/Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.