2022
Bachelor of Science in Electrical Engineering
Westmead International School
More Info About Me
Hi there! I just wanna share some simple information about myself. You can call me Kim, I am 30 years of age and currently working as a Quality/Process Engineer. Know what I have are bountiful skills of experience I have won for the past 10 years. I started it off in 2014 as a Customer Service Representative and worked my way up to become a reliable Quality/Process Engineer in my current company. I have made my way to be part of the Quality Team due to my talent in reporting and documentations, building a good customer relationship, providing up-to-date status to my Supervisor, Clients, Customers, and Stakeholders. I am used to providing reports to our Local Manager, Onshore Manager, and even to our Customer Board of Directors. Providing the best customer experience and over the top client relationship has always been my goals. With all these experiences I have, I know I can be your asset in your company. I will not just be a simple Virtual Assistant but more of a committed partner in your business.
My Skills and Competencies
Calendar Management
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
HYS Philippines
(Engineer)
- providing process documentation and standard operating procedures
- updating and revise work instructions, standard operating procedures, and process flow
- arranging process production setup and preparation prior to sample or mass production
- handling new product changes process
- conducting product, material, and component qualification
- acting as technical interface to Design Engineering, customer, suppliers, and other departments
- qualifying new product design and Engineering change order
- identifying potential design problem during new product stage
- planning and directing prototype construction to meet customer product specification
- creating and revising test plan
- supervising quality conformity based on customer's quality standard
- making quality report regarding 4M changes (MAN, MACHINE, MATERIAL, METHOD) , countermeasures, and production improvements
- conducting process training for old and newly hired employees
2017
-
2022
RN Language and Training Center
(Admin/Facilitator)
- conducting batch marketing for prospect trainees/participants who want to join the class/training
- doing inbound and outbound call for follow-ups
- assisting trainees on their registration and documentation
- facilitating training and assessments
- keeping and updating tracks and records
- assisting trainees to process their required documentation
- track payment thru online, cash basis, and other payment portals
- generating weekly and monthly assessment
- managing Social Media Account (Facebook) to do sales and marketing
2016
-
2017
ResultsCX
(Sales Representative)
- creating leads to potential subscribers
- offering different product subscriptions based customer needs and wants
- tracking and collecting online payments
- processing inbound and outbound sales collection
- extending customer's current subscription
- making records, documentations, follow-up notes
2014
-
2015
Teleperformance Philippines
(Customer Service Representative)
- checking email regarding client's request on their loans
- checking and reviewing documents submitted by the customer
- qualifying individuals about their loan application
- processing payments, collection, delinquencies, and making follow-ups
- updating client's record, data, and demography
- doing skip tracing
My Services
Executive Assistant
Email Management, Calendar Management, Document Keeping and Preparation, Research, Data Entry, and Analysis.
Customer Service
Effective written and verbal communication, Great analytical and Decision-making Skills, Product Knowledge, System Manag
Calendar Management
Thoughtfully scheduling tasks, setting realistic deadlines, and allocating time for focused work.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Gathering invoices, statements, reports, tracks, and records. Searching wide variety of topics on the internet.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.