2013
Bachelor of Science in Information Technology
STI Makati
Count on me : I'm Endlie, Your Remote Right-Hand
Hi! i'm Endlie , I took up Bachelor of Science in Information Technology. I am self-motivated, resilience , reliable , trusted and hard working person. As a versatile professional, I excel in two areas : Customer Service Associates, Admin assistant.
As a customer service associates, I am here to provide exceptional support and resolving inquiries whether it's through phone, email, chat, or social media with a friendly and efficient approach, I'm dedicated to providing clear and accurate information to help customers make informed decisions.
As an Administrative Assistant with a proven track record of optimizing office efficiency and providing exceptional support. With a passion for organization, communication, and problem-solving, I am committed to enhancing your workflow and contributing to your success. However, here are some of my common roles that an admin assistant typically fulfills:
- Scheduling and Calendar Management
- Data Entry and Organization
- Meeting Coordination and Minute Taking
- Travel Planning and Itinerary Creation
- Expense Tracking and Reporting
- Customer Service Assistance
- Event Coordination Support
- Office Supplies Management
My dedication is to elevate your operations by providing reliable administrative support that empowers you to focus on your core tasks. Let's collaborate to achieve efficient workflows and a harmonious work environment. Feel free to connect, and let's embark on a productive journey together!
My Skills and Competencies
FB Ads Management
Admin Virtual Assistant
Data Entry
HR Virtual Assistant
Customer Service Associates
Certificates
My Experience and Education
2024
-
2025
Premium Mega Structures Inc.,
(Human Resources Staff)
- Recruitment support
Post job ads on job boards and social media platforms
Screen resumes and job applications
Assist with background and reference checks
- Onboarding
Ensure the preboarding process goes smoothly
Conduct new employee orientation sessions
Take care of new hire paperwork and logistics, such as setting up designated workstations, computer logins, email addresses, etc.
Schedule meetings to discuss company policies and provide the employee handbook
Serve as the primary point of contact for new employee inquiries.
- Record-keeping
Maintain accurate and up-to-date employee records, including personal details, employment contracts, performance evaluations, and benefits documentation
Collect and organize employment and tax information
Assist with exit interviews and finalize termination documentation.
- Performance management
Support in preparing and managing performance improvement plans, reassignments, suspensions, resignations, retirements, and employee exits
Send separation notices to employees who are due for mandatory retirement
Provide departing employees with necessary documentation and process final or severance payments
Act as the point of contact for post-separation queries.
2021
-
2023
Logistics Worldwide Express
(Customer Service Associate)
• Handling accounts of clients (e-commerce) and interacts with customers to provide information in response to inquiries about processes, products, or services.
• Handles and resolve complaints or refer complex matters to professional or managerial staff.
2020
-
2021
Galleon Appraisal and Corporate, Inc.
(Admin Staff)
• Assists day to day operations of an office by doing tasks such as filling paper works, answering phone calls, preparing documents for clients meeting or operations and managing the calendar of the supervisor.
2019
-
2020
Blue bee Express Courier Services
(Human Resources Head Officer)
• Managing every aspect of the employment process including orientation and training new staff members.
• Actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process
• Providing counseling on policies and procedures
• Maintain employee records (Attendance, 201 Data) according to policy and legal requirements
• Create and implement effective onboarding plans
• Organizing company events and programs.
My Services
Customer Service Associates
It provides exceptional support and resolving inquiries whether it's through phone, email, chat, or social media
Data Entry
efficient record-keeping, analysis, and decision-making, ensuring data accuracy and accessibility.
Virtual Admin Assistant
It offers indispensable support, managing schedules, emails, and communication