Hey I am Encey

Mango Philippines
(Store Manager)

• Managing the daily transactions and operations of the store, managing work priorities, stock-on-hand, staff schedules, organizing the day to day supervision and reviewing of work.
• Supports the company in increasing the profits and sales. Showroom Health & Safety, maintenance & consistent drive in the business to achieve the target.
• Liaison with the delivery section and our customers to ensure smooth operation of delivery through the respective departments in the proper channel.
• Develops and employ marketing strategy with a focus on creating and developing the brand, proposition and communications.
• Creates and distributes sales information on company products to the customers, distributors or resellers through digital, direct mail and other channels.
• Handling customer complaints and reporting to Brand Manager/Area Manager and follow up the necessary actions.
• Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized.
• Reporting and coordinating with buying department regarding merchandise movement and quality of the products, keeping up the company's future success
• Focused on maximizing the customers shopping experience by delivering exceptional service and obtaining their feedback.
• Plan staff training, development, appraisal and yearly inventory.
• Lead, manage, coach, develop and organize sales team ensuring that they are continually motivated and professional in their efforts to maximize sales.
• Responsible with staffs Rota on a weekly basis.
• Analyzing store sales figures.
• Developing, researching and implementing marketing strategies.
• Manage and address shrinkage and stock loss.
• Maintaining accurate records of all pricings, sales, and activity reports. Ensuring all corporate and local regulations and procedures are met and complied with
• Making a connection with customers, asking questions and listening to shoppers needs, giving options and advice on meeting those needs
• Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression.
• Ensuring that fitting rooms are ready for customers by clearing our merchandise returning it to the proper area of the selling floor
• Maintaining selling floor presentations, and restocking them as needed
• Learning the systems and procedures to enhance selling efficiencies and complete support duties
• Handle all returns courteously and professionally
• Responsible for achieving personal sales goals and Star Reward goals
• Maintain a professional attitude with sincerity and enthusiasm reflecting the company’s commitment to our customer
• Be knowledgeable of and perform sales support functions related to POS procedures
• Be aware of current promotional events and sales
• Maintain good housekeeping standards
• Perform other duties as assigned
• Regular, dependable attendance and punctuality