2011
B.S. Maritime Engineering
Philippine Maritime Institute
More Info About Me
I'm a passionate home cook, avid gamer, and experienced freelancer with nine years in the BPO industry. From creating culinary delights to immersing myself in virtual adventures, I bring creativity, dedication, and a strong work ethic to everything I do. Let's connect and share our love for food, gaming, and all things exciting!
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
Jan 2022
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Present
HealthyBOS
(Virtual Healthcare Representative)
HealthyBOS is a back office management firm serving medical supplies and equipment companies, pharmacies, physician practices, patients and other organizations who conduct back office services.
Offers customized solutions. We deliver contact center and back office solutions with proven results.
We utilize SNAP, CallShaper, PureCloud, Gscripts, Brighttree, Outlook and Google Sheet when performing patient and physician outreach, service and document collection so our clients can focus on filling orders.
May 2021
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Aug 2021
GETIDA
(Virtual Assistant)
GETIDA is actively dedicated to improve the overall operations of Amazon FBA sellers. They have also developed robust auditing software that keeps track of Amazon FBA inventory transactions, refunds, seller data analytics, and FBA reimbursements easily and clearly, maintaining an agreeable, established relationship with Amazon, and dedicated case managers draw on that relationship when filing FBA reimbursement claims on Amazon Seller’s behalf.
We utilize Google Sheet, Droplets and Slack on completing our day-to-day tasks and reviewing FBA missing inbound inventories.
Oct 2018
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May 2021
IQVIA
(Logistic Planner)
IQVIA Commercial Compliance delivers innovative cloud-based technology combined with advanced analytics—including artificial intelligence and machine learning. IQVIA is bringing together global regulatory intelligence, safety data, product quality information and legal/ethical guidance on an integrated platform. Our clients include leading pharmaceutical, biotech and medical device companies across the globe.
• Communicate sales/medical representatives across the nation to effectively manage and execute logistics for promotional patient and educational peer-to-peer programs.
• Answer all email and phone inquiries regarding educational programs, compliance and client policies from sales/medical specialists.
• Plan meetings which includes booking reservations, menu planning and arranging audio/visual equipment while adhering to compliance guidelines, client policies, and Physician Payments Sunshine Act.
• Utilizes MS Office (Word, Excel, and Outlook) to complete day-to-day tasks
Sept 2014
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Oct 2018
Concentrix
(Customer Service Specialist - Quality Analyst)
• Provide quality metric analysis on compliance scores, CSAT/Customer Satisfaction, first call resolution and other agent quality performance measures
• Provide root cause analysis on program, team and agent level identified opportunities
• Provide recommended intervention activities to address quality metric opportunities identified
• Provide training agenda feedback on nesting quality metric performance
• Provide analysis on other operational metrics such as average handle time, emails per hour, etc…
• Monitor QA Scores of the assigned account
• Track and act on customer feedback
• Review Quality parameters and make changes whenever necessary in consultation with Operations
• Monitor Calibration levels
• Prepare Quality Improvement Plans
Customer Service Specialist
• Managing inbound calls/chats and customer service inquiries. (Performing outbound calls if needed)
• Identifying and assessing customer's needs to achieve their satisfaction.
• Handling and resolving customer's concerns and issues about selling on Amazon or using Fulfillment by Amazon service.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.