2016
Bachelor of Science in Psychology
Laguna State Polytechnic University
More Info About Me
I am an excellent telemarketer/marketing specialist with almost 5 years of experience doing outbound, inbound and email marketing. With strong customer service and sales background. I am committed to working diligently and a team player. I am keen to details, a quick learner and can multi-task. I am very excited to contribute to the success of your company.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Lead Generation Specialist
Certificates
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My Experience and Education
2019
-
2022
EPIC Healthcare Staffing Shared Services / TherapyTravelers
(Marketing Specialist)
• Generating leads/jobs by cold calling clients in school districts across United States of America.
• Responsible in providing initial contact with clients that will lead to big business and long-term partnership.
• Skill market candidates by highlighting their skills, experiences, and certifications.
• Schedule meetings and appointments between clients and leadership team.
• Do ad searches on different job sites (LinkedIn, Indeed, Schoolspring, Edjoin, NJschooljobs, Applitrack etc.).
• Email marketing to all contacts in Special Education Department.
• Answer all inquiries, cost, and services offered.
• Responsible in data integrity. Making sure client’s contact information are up to date, clean the records, upload files such as contracts, agreements, resumes, rate sheets etc.
• Gather information in different websites regarding school districts update, contracts, and bid process
2018
-
2019
Sykes Asia Inc.
(Blank)
• Help customers resolve technical problems associated with their google accounts and product.
• Install, configure, and troubleshoot mobile phones, and network issues
• Supports hard technical issues for Telco services
• Follow-up on customers to ensure their issues are completely resolved
2016
-
2018
Convergys
(Customer Service and Sales Representative)
• Providing excellent customer service experience
• Explain Bill charges, phone plans and features.
• Basic phone troubleshooting
• Make sure to provide integrated solution by resolving customer`s concern and providing their needs.
• Closing sales daily. Identify upselling opportunities to facilitate sales of company products/services.
• Conducting classroom discussions and team huddles to provide better understanding on how the program works.
• Developing agents by daily coaching(s), feedbacks, and skill transfer.
• Giving real time assistance and long call intervention to hit all metrics
• Aims to get 100% pass rate of all the agents by sharing best practices
• Handling Escalations and Commendation Calls
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Lead Generation
Responsible for generating leads through phone calls, social media, job sites and emails.
Data Entry
Focus on doing all admin related tasks. Ensure that all information entered into database are correct and accurate.