2002
Computer Technology
Mabini Colleges Inc.
More Info About Me
A mother of two who is adept at managing competing priorities and achieving goals. I have been a customer service specialist in the call center industry for nine years with a proven track record of providing exceptional customer experience and resolving complex issues. A skilled Performance Development Coach with a talent for identifying and nurturing employees' potential. I am looking for new challenges where I can apply my skills in multitasking, prioritizing, conflict resolution and leadership to achieve business goals and even exceed clients' expectations.
My Skills and Competencies
Customer Service Pro
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
ePerformax Contact Centers and BPO
(L2 Performance Development Coach)
-Responsible for developing and improving the performance of call center agents by providing training, coaching, and feedback. Expected to analyze performance metrics, identify areas of improvement, and design and implement training programs to enhance call center agent skills and productivity.
2017
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2018
NAVS (small home-based center)
(Appointment Setter/Cold Caller)
-Responsible for generating leads, qualifying prospects, and scheduling appointments for our sales team. Expected to make outbound calls to potential clients, build relationships, and represent our company professionally and positively.
2015
-
2019
Concentrix
(Customer Service Specialist)
-Primary point of contact for customers, providing excellent service and support via phone, email, and chat. Handles customer inquiries, complaints, and issues in a timely and professional manner, ensuring a positive experience for customers and building strong relationships with them.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.