2018
Bachelor of Science in Information Technology
Asian College of Technology
More Info About Me
I have over 6 years of experience working in the BPO industry as a Customer Service Representative. Additionally, I have 1 year of experience in E-Commerce (specifically Shopify) and more than 5 years of experience in US Medical Healthcare. I've also worked as a Virtual Assistant for a Seasonal Account on Upwork for 1 month, specializing in Sales/Retention. Currently, I am employed as a Customer Service Representative for a Property Maintenance company, focusing on Septic System Maintenance.
I have attended Virtual Training such as General Virtual Assistant and Real Estate. With a positive attitude and strong work ethic, I am committed to providing exceptional customer service and fostering positive relationships with clients and colleagues. I thrive on challenges and am known for my ability to adapt and learn in diverse environments quickly.
Customer Service and Administrative Proficiency
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
August 2023
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Present
Fresh N Clean
(Customer Service Representative)
-Answer incoming calls and respond to emails promptly, ensuring professional service is provided to all customers, coworkers, and vendors in a Property Maintenance company specializing in Septic System Maintenance.
-Maintain a positive and customer-focused attitude during every interaction, aiming to exceed customer expectations and build rapport.
-Track the progress of quotes, ensuring accuracy and timely updates to customers regarding the status of their quotes.
March 2023
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April 2023
ARK PROJECT
(Customer Service Representative)
-Communicating with customers and support staff. Collecting data about customer service
trends. Recording and responding to customer complaints. Developing strategies to retain
customers
May 2018
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March 2024
Optum Global Solutions
(Customer Service Representative)
-Answering incoming calls & providing information about treatments, procedures, and sending
prescription refills to members
-Assists health insurance member’s questions and concerns regarding insurance
coverage and ensuring that claims are processed accurately and in a timely manner
April 2017
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April 2018
Global Link BPO
(Customer Service Representative)
-Troubleshooting problems and resolving a range of customer issues fromservice
concerns, billing issues, device, technical issues, or general questions regarding service
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.