2004
Blank
Sapang Palay National High School
More Info About Me
I have an experience in Customer Service industry for 9 years. Strong interpersonal skills are proven through customer satisfaction and peer recognition awards. Right now, I am seeking for a new career path as a Virtual Assistant, getting out of my comfort zone, I am eager to learn more and hoping to continue my career as a VA.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Conifer Health Solutions
(Patient Services Representative)
-Taking Inbound and outbound calls to Schedule, Re-schedule, and Cancelling appointments of patients for their outpatient procedures, daily.
-Making outbound calls to Doctor’s office to make sure referrals, lab test results and other documents needed for the patient’s procedures are being faxed over to the facility before the patient’s appointment.
-Referring, transferring patients to appropriate medical departments and responding to over 40 calls with scheduling requests daily.
-Document patient data on the system for Insurance verification.
2020
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2021
Accenture
(Customer Service Representative)
-Handle customer inquiries, complaints, billing questions and payment extensions / service requests.
-Respond promptly and professionally to incoming customer inquiries in person by telephone.
-Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
-Manage and update customer databases with notes for each customer.
-Document and report on customer feedback to improve customer experience.
2013
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2020
IBM - Concentrix
(Senior Advisor, Subject Matter Expert, Quality Evaluator Apprentice)
-Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, and proper procedures, correcting errors or problems.
-Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
-Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
-Interpret and communicate work procedures and company policies to agents.
-Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. Provide assistance for customers with special billing requests.
-Explain products or services and prices, and answer questions from customers.
-Resolve customer complaints regarding sales and service.
-Answer telephones and give information to callers, take messages, or transfer calls to appropriate department.
-Promote company products and services when appropriate.
-Resolve customers' service or billing complaints by performing activities such as, refunding money, or adjusting bills.
-Recommend improvements in products and procedures to prevent
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.