2016
Bachelor of Science Business Administration Major in Business Management
Rizal Technological University
Get to know me! :)
I am an enthusiastic and dedicated individual with a passion for continuous learning and personal growth. With a background in Customer Service Representative, Email Support, and team leadership, I have developed strong skills in leadership and communicating to people, which I have applied in various projects and roles. I thrive in collaborative environments and enjoy tackling challenges that require creative problem-solving. Outside of my professional pursuits, I am interested in watching Netflix especially Korean Dramas, which help me maintain a well-rounded perspective on life. I am excited about the opportunity to contribute my skills and experiences to new challenges and to grow both personally and professionally.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2025
Alta Resources
(Team Leader)
Provide exceptional support to agent whose doing phone calls, addressing their concerns related to hair color products. Skilled in delivering accurate product information, guiding usage techniques, and educating on safety protocols such as strand and allergy tests. Proficient in resolving product-related issues, including unexpected results or reactions, by offering tailored solutions like corrective treatments or refunds, ensuring customer satisfaction.
2019
-
2019
Teleperformance
(Technical Support Representative)
Assisting customers with their cellular phone concern and offering upsells/upgrade with their phones
2018
-
2019
Results Alaskaland Inc.
(Fraud Analyst (Seasonal))
Reviewing the orders of customer, making sure that the order is legitimate and not fraud
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.