2018
Bachelor of Early Childhood Education
Central Luzon State University
Executive Virtual Assistant | Social Media Manager
A versatile Virtual Assistant with years of experience helping businesses create seamless systems, build client relationships, and deliver outstanding customer experiences. From Customer Support and Executive Assistance to Lead Generation, Data Entry, and Social Media Management , which means I bring a well-rounded skill set that keeps operations smooth and clients happy.
💡 What I bring to the table:
- Strong background in CRM tools, email and calendar management, and data organization
- Proven track record in customer communication, lead generation, and administrative support
- Tech-savvy with tools like GoHighLevel, HubSpot, Notion, Google Suite, Slack, Trello, and Canva
- Passion for learning, improving workflows, and helping business owners focus on growth
Whether I’m supporting a busy team, managing client relations, or keeping projects on track, my goal is simple, to help your business run efficiently while creating stress-free experiences for both you and your clients.
Let’s connect and make things happen! 🚀
My Skills and Competencies
Social Media Management
Executive Assistance
Content Creation and Curation
Lead Generation and Email Marketing
Graphic Design and Video Editing
Social Media Marketing
Certificates
My Experience and Education
2023
-
2025
US Based Law Firm
(Legal Virtual Assistant)
- Worked as specializing in securities fraud and consumer protection litigation led by two Managing Partners
- Supported lawyers in advancing VPPA, mass arbitration, and data breach campaigns through gathering and organizing critical information and evidence from potential clients.
- Facilitated seamless communication between clients and legal teams via inbound/outbound calls, email, and SMS, ensuring timely updates and coordinated case progress.
- Conducted detailed vetting interviews to identify viable plaintiffs for ongoing cases, tracked case milestones, and maintained accurate records to streamline workflow and improve case outcomes.
2023
-
2024
US Based Healthcare
(Credentialing Specialist)
- Review and verify healthcare providers’ submitted documents to ensure accuracy and compliance with organizational and regulatory standards.
- Validate licensure, certifications, education, and work history to confirm eligibility and compliance with healthcare requirements.
- Identify missing or incomplete requirements and coordinate with providers to secure necessary documentation.
- Conduct background checks and monitor sanctions/exclusions to maintain provider compliance and patient safety.
- Communicate effectively with clients and internal teams to ensure successful service delivery
- Prepare and maintain accurate documentation and reports
- Maintain strong client relationships and provide ongoing support
2019
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2023
BPO
(Customer Support | Sales | Team Lead)
- Handled international accounts doing inbound, outbound calls and email communications.
- Consistently meeting or exceeding KPIs such as NPS, AHT, and monthly sales targets.
- Promoted to Subject Matter Expert (SME)
- Managed escalated calls, supported new hires through knowledge transfer, and served as POC.
- Actively contributed to improving team performance and customer satisfaction by coaching peers and ensuring adherence to client expectations and service protocols.
- Meticulously managing new business opportunities pipeline in CRM systems.
- Build a strong pipeline and identify qualified sales opportunities.
My Services
Lead Generation
Create targeted campaigns and strategies to attract, engage, and convert quality leads.
Social Media Advertisement
Design and optimize high-converting social media ad campaigns to boost brand visibility, leads, and sales.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Email Marketing
Create and execute a strategy for email marketing campaigns that nurture leads, boost engagement, and drive conversions.
Testimonials
Ian
"Huge thanks to each of you for always stepping up — not only for taking on additional work but also for helping your teammates learn and grow, even when you're swamped. Your support, teamwork, and dedication truly make a difference!"
Meryl Alexis
"You’ve all been truly exceptional! I’m so grateful to have been part of such a supportive and resilient team—always willing to help each other, share tips, and find smarter ways to work. And of course, the laughs made it even better! ShiftMed is lucky to have the best credentialing specialists."
Krystle
Huge shoutout to our Credentialing team for their adaptability, eagerness to learn the process, and for consistently providing quick turnarounds on processing assigned credentials. Your hard work and responsiveness do not go unnoticed, and our partners mentioned it during our weekly call today! Yay!
Rhonda
Rhonda would like to thank you guys for the work you do and the patience you've shown through this collaboration. Keep it going guys!