2011
Associate in Information Technology
BULACAN AGRICULTURAL STATE COLLEGE
Hello there!
You may call me Ella! I am a hardworking customer service representative with over 4 years of experience working in BPO industry catering international Airline Accounts. I am committed to maintaining professional relationship with clients, trained to handle large volume of tasks and with proven multitasking abilities.
I am reliable, trustworthy and very dedicated. I am keen to details and can work with minimal supervision. I am very eager to learn new things and willing to be trained for new projects and systems inorder to provide the best support for the clients.
Here are the skills I can offer you:
• Customer Service: answering emails, making calls
• Data entry
• Product Listing
• Product Sourcing
• Transcription
• Microsoft Office and Google doc/spreadsheet
My Skills and Competencies
Communication Skill
Graphic Designer
Data Entry
Customer Service
Certificates
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My Experience and Education
DEC 2017
-
MAR 2018
STELLAR/PROBE PH
(Customer Service / NON-VOICE)
WE HANDLED DAY TO DAY VOLUME OF GAS AND ENERGY APPLICATION FOR CLIENTS IN AUSTRALIA
MAR 2016
-
SEP 2017
SITEL
(Customer Service Representative)
• An airline customer service agent in a call center who assists customers, confirm travel reservations and itineraries, completes/assists flight check-ins and others. I also handle all purchases with credit cards (seats and other special services needed) including new bookings, answers customer questions, resolve issues with delayed and canceled flights, and help with lost/damaged luggage. Other responsibilities include completing and filing paperwork associated with each task.
MAY 2014
-
FEB 2016
WNS GLOBAL SERVICES INC
(Customer Service Representative)
• Answer customer service calls on an international airline account
• Assists customers with their reservations / new bookings / rebooking and boarding passes.
• Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
• Assists/inform customers with other documents/travel needs, baggage, special services/needs and flight status information
• Upselling other products/services like car rentals, hotel accommodations, credit card enrollment etc.
• Promote frequent flyer program/mileage program
2011
-
2014
MALL DEPARTMENT STORE / STORE BOUTIQUE
(CASHIER)
CASHIER GINGERSNAPS GREENBELT MALL MAKATI AND SM NORTH EDSA NOV 2013 TO APRIL 2014
CASHIER LANDMARK TRINOMA DEPARTMENT STORE MAY 2013 TO OCTOBER 2013
CASHIER EVERCOMMONWEALTH CENTER INC Commonwealth, QC October 2012 to March 2013
COUNTER CHECKER SM CITY BALIWAG DEPARTMENT STORE February to July 2012
CASHIER PANDAYAN BOOKSHOP San Ildefonso, Bulacan July to November 2011
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Excellent verbal and written communication skills
Email Management
Efficient with inbox management, can manage your inbox, respond to mails, organize mails, create filters etc.