Blank Year
Bachelor of Science in Agricultural Economics
University of the Philippines Los Baños
More Info About Me
I am a Filipina job-aspirant who is a continuous pursuer in delivering quality outputs to whoever I work for. I've been working in the BPO industry since 2011 which makes me fluent in speaking and writing the English language, close to the native tongue as well. I pride myself on being a fast learner, self-starter and a person who is open to constructive criticisms and training. I am also well-acquainted in using various online tools and apps that would be of help to online businesses. In addition, I am also visible on various social media platforms such as Facebook, Instagram, Twitter, and Tumblr. With these being said, I am just a click away and always ready to render my services with an open mind and a ready heart.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2017
-
2022
IBM Business Services
(Business Analyst/ Client Support Specialist – Project and Order Manager/ Quality Assurance Specialist)
Inbound and outbound support. Respond to customer queries timely via phone, email or chat. Analyze, validate and report product malfunctions. Input client information on web based tools. Attend client meetings and provide account reports. Ensure the quality of work processed by analysts.
2015
-
2017
West Contact Services Inc / Alorica
(Customer Service Representative and Voice and Data Services Manager (Client Support Specialist))
Inbound and outbound support. Respond to customer queries timely via phone, email or chat. Analyze, validate and report product malfunctions. Input client information on web based tools.
2013
-
2015
Ibex Philippines Inc.
(Customer Service Representative)
Inbound support. Assist customers with account inquiries, billing concerns, troubleshooting and activation.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.