2017
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
AMA COMPUTER LEARNING CENTER INC.
More Info About Me
My name is Mira. I have a bachelor's degree in Information technology. I have started working as a customer service representative in one of the largest BPO companies here in the Philippines. I just switched to freelancing just last 2020 as a virtual assistant. I pride myself on time management and multitasking. I value work ethic and Integrity. I love getting busy it makes my mind active and it drives me to get effective results.
My Skills and Competencies
Social Media Management
Shopify Virtual Assistant
Data Entry
Content Creator
Customer Service Representative
Photoshop Editing
Product listing
Certificates
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My Experience and Education
August 28, 2022
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Present
Skyline Management
(Traffic Manager | Tiktok and Instagram)
Trend Research - stay up-to-date with social media trends and industry developments to identify opportunities for growth and innovation.
Maintains brand consistency of the model across all social media channels and ensures that all content aligns with the brand's image and values.
Allocate trends to the models that best suit their branding and assess content recreation to make sure the trend is executed properly and smoothly
Posting feed to Reddit and responding to comments
Foster community around the brand by interacting with followers, and responding to comments and messages.
implements strategies to grow the account's following and subscriber base, including hashtag optimization, cross-promotion, and partnerships.
Monitors social media metrics by checking analytics and account status to make sure their contents are being recommended, tracks campaign performance, and provides regular reports on key performance indicators (KPIs) to assess the effectiveness of social media efforts.
2020
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2022
Pet Creatives
(Virtual Assistant)
Order processing, fulfillment and shipping. Product listing and organize orders in Trello Customer service, making sure customers are being responded in timely manner. Photo edits and watermark overlay. Manage store themes and maintenance. Product description. Logo and banner design. Resizing photos and social media links.
05/2020
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07/2020
An Client Care - Dropshipping (3-month Contract)
(Customer Service Support - Email)
Answers customer inquiries using the Zendesk platform. Tracking orders in Shopify. Handling complaints, providing appropriate solutions and alternatives within the time limits, and follow-up to ensure resolution. Identify and assess customer needs to achieve satisfaction.
2018
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2019
Fenestra Virtual Solutions
(Customer Service Representative)
Activating/Managing customer's accounts. Solving customer's concern/problem in using the software. Walking customers through basic troubleshooting or setup processes Pitching Android rooting plans and software subscriptions Setting up customer's device for procedures
2017
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2018
Convergys Cebu
(Technical Support)
Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint expediting correction or adjustment. Helping customers with their payroll and businesses using QuickBooks online software. Walk customers through won how to navigate the software.
My Services
Customer Service Representative
Resolving customer concerns by analyzing the situation, communicating clearly, and problem-solve.
Product Listing
Conducts research and analysis and uses proper SEO to make the list turn into sales.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Virtual Assistant
A Shopify virtual assistant can make sure that you don't have too much or too little of your items on stock.