2014
College of Accounting Education
University of Mindanao
More Info About Me
Hi, I'm Ellen Grace, a College undergrad majoring in Accountancy. Mom of 2 boys, I love baking and have been in the customer service industry for over eight years. I'm very hardworking and committed to every task, and I put love and effort into everything I do.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
Peak Support Global Inc
(Admin Staff)
Responsible for ensuring accurate record-keeping and entering customer data into our primary tool for team members to use to engage with customers and gather valuable feedback.
2019
-
2022
VXI Davao
(Customer Service/Technical Support Representative)
Responsible for providing exceptional customer service while addressing technical issues related to telecommunication products and services. Assisting customers with troubleshooting, resolving complaints, guiding them through service setups, and providing information on telecommunication services such as internet, and phone.
2018
-
2019
CNM BPO Solutions
(Order Placer)
Responsible for placing customer's orders accurately and effectively over the phone.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.