blank
AB-Sociology (undergrad)
Xavier University, Ateneo De Cagayan
More Info About Me
Hey I am Elle Jes Bon Ubalde, and I serve as an Assistant Training Manager at Teleperformance. Over 6+ years, I’ve had the privilege of working closely with businesses like yours, helping them achieve the company's goals such as boosting their marketing efforts, streamlining operations, improving customer engagement, with which I take the lead in mastering the following skills. Performance Management and Evaluation, Stakeholder Collaboration and Communication, Adaptability and Continuous Learning and Conflict Resolution and Problem Solving.
In my role, I have developed a passion for understanding the unique challenges and opportunities that each of my clients face. Whether it's providing innovative solutions or optimizing existing strategies, my goal is always to build strong, long-lasting partnerships based on trust and collaboration.
At TP, we specialize in providing excellent customer service through training and quality , and we’ve worked with a diverse range of clients to help them how to make a difference, increase revenue, enhance efficiency and expand their customer base. Our approach is not just about offering a service, but about aligning our expertise with the vision to create results that truly matter.
My Skills and Competencies
Customer Service
Quality Analytics
Leadership Development Training and Quality
Social Media Management
Real Estate Expert
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2021
-
2024
Teleperformance
(Assistant Manager Training)
Coordinated and scheduled training sessions, ensuring efficient use of resources and maximizing attendance across various teams, including remote employees
Monitored and tracked training program effectiveness by collecting and analyzing participant feedback and performance data
2019
-
2019
Teleperformance
(Quality Analyst)
Contributed to continuous improvement initiatives by identifying patterns in defects and suggesting corrective actions that enhanced overall product quality
Conducted comprehensive reviews of business requirements and functional specifications to ensure alignment with test scenarios and strategies
2020
-
2020
Teleperformance
(Trainer)
Analyzed training effectiveness through KPIs such as post-training assessments and feedback, improving training content based on performance data
Managed a learning management system (LMS) to track training progress, certifications, and employee participation, ensuring all records were up-to-date and accessible
July 2018
-
2019
Teleperformance CDO
(Customer Service Representative)
Delivered exceptional customer support across multiple channels, including phone, email, and live chat, resolving inquiries and issues efficiently with a 95% customer satisfaction rate
Worked closely with the technical support team to ensure product issues were effectively addressed, improving customer satisfaction.
My Services
Excellent Customer Service
Customer Service since 2018
Quality and Assurance
Quality Analyst since 2019
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Real Estate Expert
Assisting sellers and buyers in marketing and purchasing property for the right price under the best terms