2008
Bachelor of Science in Computer Science
National College of Science and Technology
More Info About Me
Hi! My name is Ellaine Terania, I am previously working as a customer service representative (work from home set-up) for 2 years and 6 months and I am sure that I can handle the work just the way you want me to. I have also successfully completed the Virtual Assistant Training for Appointment Setter, Admin Assistant and Social Media Manager.
Precisely, my skills are good in customer service, attention to details, highly organized and motivated, strong customer rapport, friendly and pleasant phone voice, show initiative and proactive, flexible, smart, hardworking and assertive, can work with minimal supervision.
If you me hired as a virtual assistant, I can efficiently type documents, take notes, and schedule and follow-up with meetings as well.
I also possess some knowledge of customer service, sales, marketing, administrative task, credit and collection and supervisory position. I have also good communication skills in dealing with customer and providing them a resolution on their queries and concerns, responding to emails and phone calls, assisting customer with their problems sales and technical support assistance. I can also handle reservations, travel arrangement and other administrative support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
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2024
Tactical Back Office
(Customer Service Representative)
Manage inbound and outbound calls with patients, healthcare providers and insurance companies for inquiries, appointment scheduling and data verification.
Navigate and update patient medical records using (BRIGHTREE) systems.
Encode patient’s information in the system accurately.
Verify healthcare insurance coverage eligibility, claims and authorizations.
Exceptional phone etiquette and professional communication skills.
Provide administrative support including data entry, email and record management and appointment scheduling.
Assist and facilitate patient admissions and explain care plans.
Respond promptly and professionally to incoming calls, addressing customer inquiries, concerns and requests.
Manage customer complaints effectively and escalate complex issues to the appropriate department or supervisor.
Identify and assess customer needs to delivered tailored solutions and accurate information.
Adhere to company policies and deliver high- quality service consistently.
2023
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2024
DACCO MPC
(Loan Staff)
Strictly monitors the loan maturity of all accounts
Constantly remind borrowers of their scheduled installment dues thru text message or phone calls including borrowers with past due or delayed amortization.
Prepares demand letters to borrower with past due or delinquent loan obligation for signature of the Manager and noted by the Chairman of the Credit Committee and monitor strictly the collection of the accounts.
Prepares Statement of Account (SOA) to determine the total obligation of the borrower as of a given period or if requested by the borrower.
Monthly scheduling/ aging of loan receivables.
Monthly reconciliation of loan receivables per Subsidiary Ledger.
Prepares monthly schedule of delinquent members and members with past due accounts.
Process insurance and loan applications of the member.
Assist and coordinate meetings and conference for the members/clients.
Prepares monthly reports.
Performs administrative task and other duties and responsibilities to be delegated the immediate superior.
2021
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2023
TRANSCOM ASIA PH
(Customer Service Representative)
Offer a full range of customer service to assigned clients by phone or email including incoming and outgoing calls and sales calls.
Provides prompt, courteous and professional service to our customer via inbound and outbound calls.
Answer phone calls and assist customer concerns every day.
Handles United States account and other international account customer.
Communicating with customer with empathetic and professional attitude at all times.
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Provides an update to customer about their promotional offers and follow up concerns.
Handles technical support to customers.
2017
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2018
P.A ALVAREZ PROPERTIES & DEVELOPMENT CORPORATION
(Credit and Collection Specialist)
Manage receivables of all accounts
Informed buyers to issues PDC’s 2 weeks before the due date
Timely sending of notices
Consistent follow ups thru text/phone calls and sending of emails
Attend buyers concern regarding past due accounts
Prepares Statement of Account for house visit
Doing change of payment terms
Do transfer of rights
Prepares account endorsement to legal
Prepares weekly and monthly reports
Handle buyer’s inquiries and concerns efficiently and effectively.
Do proactively with plans and suggestions to strengthen customer quality customer service.
2012
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2014
AGRINURTURE INC.
(ADMIN ASSISTANT/ASSISTANT TO PRESIDENT AND CEO/ FRONT DESK)
Answer phone calls and transfer to appropriate department.
Assist client / visitors.
Set-up and coordinate meetings and conference.
Receive, Sort and distribute incoming and outgoing correspondence.
Monitor and maintain record of Company bills (PLDT, Meralco, Association Dues, Water etc.
Prepares reimbursement expenses of the Chairman like Gasoline Expenses, Meals Expenses, Transportation Expenses, Parking Fees, Toll Fees etc.
Other administrative support as deemed necessary.
Represents the president & CEO by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the president.
Arranges corporate travel and meetings by developing itineraries and agendas; scheduling the corporate and personal and booking other transportation; arranging lodging and meeting accommodations.
Receives all telephone calls and visitors to the President and CEO.
Prepares types of correspondence and report.
Check the calendar every day for the scheduled meeting of the President.
Coordinates travel arrangement for the President and CEO and other designated personnel, and prepares travel itineraries.
Prepares minutes of the meeting during meetings.
Prepares letters, faxes, memos and emails.
Assist with the preparation of food and other needs to the Board of Directors during Board meeting.
Have the ability to handle confidential matters and sensitive information.
With competent and confidence in interaction with all level of team members as well.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.