2020
Bachelor of Science Major in Tourism Management
Polytechnic University of the Philippines
More Info About Me
As someone who enjoys exploring different fields, I've gained a diverse set of skills through my work experience. I spent half year as an Intern Executive Assistant in a Travel Agency , where I honed my ability to multitask and became proficient in Microsoft Office tools like Word, Excel, and PowerPoint. After that, I applied as a Ground attendant intern at Oman airlines to complete my On the Job training for 7months . There, I learned how to effectively communicate with and assist customers remotely, as well as manage flight appointments as a travel specialist.
before my Graduation I decided to apply for a technical support specialist position at one of the world's largest contact centers in the telecommunication industry. Through this role, I became an expert in my field. In addition to these experiences, I also have a background in social media management .
With all of these skills and experiences under my belt, I'm confident that I can provide top-notch virtual assistant services to my clients. I pride myself on completing tasks precisely and on time, and am excited to offer my expertise to help others succeed.
My Skills and Competencies
Customer Service
Social Media Management
Graphic Designer
Amazon Virtual Assistant
Content Creator
Certificates
My Experience and Education
2020
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2023
Teleperformance
(Customer Service Representative / Technical Support)
Providing knowledge, resources and information to support customers .
*Address customers concerns accurately and timely.
*Ensuring accuracy of the product.
*Assist advisors with material request and account updates
2019
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2020
Oman Airlines
(Intern Ground Attendant)
Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage. Taking reservations from passengers who call in. Assisting passengers with luggage check-ins at the ticket counter.
2018
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2019
Pirmi Travel Services
(Executive Assistant in a local Travel agency)
As an executive assistant I handled office-management duties, making travel arrangements, handling calendar events, organizing reports and documents, answering phone calls, setting up meetings, screening visitors, booking tickets for Possible clients (walk-in). In charged on designing itinerary for Social media postings and such.
My Services
Customer Service Representative
Provide assistance to clients
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.