2017
Midwifery
Philippine College of Health and Sciences
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2023
Full Potential Solutions
(Customer Experience Expert)
Assist customer w/ their inquiries. Provides Basic Troubleshooting for equipment's. Upsell garden equipment's and spare parts to customers. Refer customers to service centers
2020
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2020
Conterix
(Technical Support Representative)
Assisted customers w/ troubleshooting their TV/TV channels. Upsell new Televisions channels to customers. Answered customers w/ their billing inquiries. Referred customers to service centers as needed
2018
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2019
Sitel
(Senior Loyalty Representative)
Handled billing inquiries related to unauthorized charges, mid-bill up to the extent of issuing credits for compensation purposes. Retained customer’s loyalty by providing special offers to reduce their monthly rate. Re-evaluated customer profile to confirm that their bundle is properly right size. Showcased the benefits of having a complete bundle plan Processed new orders Handled minor technical issues such as Phone Calling Features Activation Blocked / Unblocked long distance feature for customers Assisted w/ restarting modems
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.