2013
Associate in Contact Service
University of Makati
More Info About Me
Positive Customer Service Specialist with customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building customer trust to promote satisfaction, resolve concerns, and maintain long-term loyalty.
I can work under minimal supervision, I can work in a fast-paced environment, I have strong time management skills, and the ability to multitask. And also I am adept in basic Microsoft Office applications.
My Skills and Competencies
Data Entry
Spanish bilingual
Utilized CRM software to manage customer interactions and ensure a cohesive service experience.
Assessed client needs and made targeted product recommendations to build trust and increase revenue.
Established a customer feedback loop with the product development team, influencing future product updates.
Delivered personalized customer service by remembering repeat customers' preferences and needs.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Certificates
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My Experience and Education
2015
-
2016
Teleperformance
(CSR)
Took orders through phone or email and chose the nearest Shakey’s location for the customers.
2017
-
2019
Harte Hanks
(Technical Service Representative)
Providing troubleshooting steps, reiterating to the customers how the services work, and providing satisfaction with the services.
2016
-
2017
Global Innovations
(MSR)
Assessed client needs and made targeted product recommendations to build trust and increase revenue. Resolved an average of 50+ customer inquiries daily, maintaining a 95% customer satisfaction rate.
2019
-
2022
Telus International Philippines
(Customer Service Representative)
Knowledgeable about the product, assisting the customers regarding their online account, and providing satisfaction with the products and services.
2022
-
2022
Harte Hanks
(CSR)
Facilitated issue resolution for customer complaints, offering compensatory solutions to maintain satisfaction levels.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Spanish Bilingual
Spanish Bilingual
Customer Service Representative
Established a customer feedback loop with the product development team, influencing future product updates.
Technical Service Representative
Technical troubleshooting