Hey, I am Ma. Elizabeth

About Me

In my recent tenure, I swiftly transitioned from a Customer Service Specialist to a Healthcare Specialist, leveraging my adeptness at multitasking to ensure the accuracy and security of medical records. My proficiency in medical terminology has been pivotal in executing my responsibilities as a Medical Virtual Assistant, where I played a crucial role in streamlining patient data management. With a focus on precision and efficiency, I've contributed to the optimization of our healthcare services, supporting the team in providing exceptional patient care.

Ma. Elizabeth P Bonghanoy
Davao City, Philippines
elizabethpetalino.bonghanoy@gmail.com
Freelancer
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My Skills and Competencies

Electronic Medical Record
Virtual Administrative Skill
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Appointment Scheduling
Universal Verification Methodology
Insurance Verification
Communication
Data Entry
Attention to Detail
Customer Support

Certificates

General Virtual Assistance
Social Media Management
Facebook Ads Management

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Bachelor of Science in Medical Laboratory Science

Equipped with comprehensive knowledge and hands-on experience in hematology, microbiology, clinical chemistry, and immunology. Proficient in performing diagnostic tests, analyzing samples, and interpreting results to contribute to accurate disease diagnosis and treatment monitoring. Skilled in laboratory safety protocols and quality assurance procedures to ensure reliable test outcomes. Ready to utilize expertise in a clinical setting to support patient care and medical research initiatives.

January 2024 - June 2024
Optometry Clinic
(Medical Virtual Assistant)

Handle data entry and patient intake in EMR system
Appointment scheduling
Verify if patient is eligible for certain service through their medical insurance

February 2023 - December 2023
MBS
(Medical Virtual Assistant)

- Handle order inquiries, process orders, and ensure
accurate inventory records.
- Respond to customer queries, address concerns, and
maintain high levels of customer satisfaction.
- Verify insurance of patients to check if they are eligible

October 2022 - February 2023
Seewaves and Delphi and Co
(Digital Marketing Specialist)

Handle social media accounts to boost engagements
assisting customers with inquiries, addressing concerns
Managing landing page trough click funnels
Create, execute, and monitor the implementation of
marketing initiatives on Facebook

September 2020 - November 2021
Amazon
(Customer Service Representative)

- Respond to incoming calls promptly and politely
- Evaluate the callers' issues and concerns and offer appropriate solutions
- Respond to consumer demands and offer individualized service

April 2019 - May 2020
The Bouqs
(Customer Chat Support)

Timely customer service via chat and email
Utilize product knowledge and troubleshooting skills to effectively troubleshoot problems and provide accurate information
Consistently met or exceeded performance metrics, including response time and customer satisfaction ratings

Services Offered

From administrative task to customer service
Medical Virtual Assistant

Manage administrative tasks which streamlines workflow for medical practitioners and for better patient experience

Digital Marketing Specialist

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Customer Service Support

Addresses inquiries, resolves issues, and provides guidance promptly and courteously for great customer experience


Works

Let's work together !

I am available for freelance projects.
Hire Me