Ma. Elizabeth Bonghanoy

Medical Virtual Assistant
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Contact Information
  • 09974293266
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  • ma.elizabethpbonghanoy@gmail.com
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  • Davao City, Philippines
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Attributes

- Detail-oriented with a strong focus on accuracy and precision.
- Adaptable and quick to learn new tools and processes.
- Tech-savvy, with a solid grasp of virtual communication tools and
customer service platform
Tools/Applications

Facebook Meta business Suite
Google Space
Monday.com
Canva
Click Funnels
ECW
Amazing charts
Ring Central
Salesforce
Zoho
Buybotpro
Seller AMP SA
Reference

April Lyn Petalino - 639120078746
Benedict Cuer Fortuna - 639628183289
General Overview

In my recent tenure, I swiftly transitioned from a Customer Service Specialist to a Healthcare Specialist, leveraging my adeptness at multitasking to ensure the accuracy and security of medical records. My proficiency in medical terminology has been pivotal in executing my responsibilities as a Medical Virtual Assistant, where I played a crucial role in streamlining patient data management. With a focus on precision and efficiency, I've contributed to the optimization of our healthcare services, supporting the team in providing exceptional patient care.
Relevant Experience

Medical Virtual Assistant
Optometry Clinic | January 2024-April 2024
- Handle data entry and patient intake in EMR system
- Efficiently schedules appointments for clients, patients, or customers according to specified criteria and availability
- Conducts thorough verification of patient insurance coverage

Medical Virtual Assistant
FGC+ DME company | February 2023-December 2023
- Handle order inquiries, process orders, and ensure accurate inventory records
- Respond to customer queries, address concerns, and maintain high levels of customer satisfaction
- Verify insurance of patients to check if they are eligible

Digital Marketing Specialist
Real Estate (Australian Account) | October 2022-February 2023
- Handles social media accounts to boost engagements
assisting customers with inquiries, addressing concerns
- Manages landing page trough click funnels
- Creates, executes, and monitors the implementation of marketing initiatives on Facebook

Customer Service Representative (Inbound Phone calls)
Iqor Amazon Account | September 2020-November 2021
- Handle customer inquiries and issues, providing solutions and ensuring a positive customer experience.
- Assisting customers with inquiries, addressing concerns, resolving issues with orders
Educational Background

Primary Education
V.L Angliongto Sr. Elementary School
Secondary Education
Davao City National High School
Tertiary Education
University of the Immaculate Conception