2019
Bachelor of Elementary Education Major in Pre-school Education
Pamantasan ng Lungsod ng Valenzuela
About Eliseo
I have a strong background in customer service, including handling inquiries through chat, email, and telephone channels. I am adept at logging, validating, and diagnosing customer issues across a wide range of products and applications. My experience includes managing an average of 50-100 daily calls, as well as overseeing tasks such as order placement and tracking, issue escalation, and report encoding. Furthermore, my role as a Community Moderator and General Virtual Assistant at a cryptocurrency company has allowed me to develop expertise in various areas, including monitoring Discord Server and Telegram Channels, creating compelling content to enhance our online presence, and engaging with clients to foster collaboration and secure partnerships.
My set of Expertise to help your Business Grow
Here are some of my skills expertise in various areas
Social Media Marketing Specialist
Graphic Designer
Data Entry
Content Creator
Moderator
Certificates
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My Experience and Education
2022
-
2024
Manastorm Studios
(Moderator and General Virtual Assistant)
A Community Moderator and General Virtual Assistant at a cryptocurrency company. During this time, I have cultivated expertise in several key areas, including:
- Monitoring Discord Server and Telegram Channels to ensure smooth operations and effective communication.
- Developing diverse and engaging content to bolster our crypto game's online presence.
- Engaging with a wide range of clients to foster collaboration and secure partnerships.
2021
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2022
Teletech
(Customer Service Representative)
• Experienced in chats, emails, and telephone customer service and customer care
• Log, validate and diagnose customer issues, on the full range of products and applications used on the customer site.
• Excellent problem-solving skills
• Handled an average of 50 - 100 calls daily, with duties including placing and tracking customer orders, escalating, and encoding customer interaction reports.
2020
-
2021
Just Fashion Marketing Inc.
(Sales and Customer Service Representative)
• Outstanding communication skills via email, chat, and social media platforms in response to client enquiries
• Encoding every items and managing items stocks time by time
• Handled an average of 300 chats and 50 calls daily, including tracking customer orders
2019
-
2020
TaskUs
(Customer Service Representative)
• Experienced in telephone customer service and customer care
• Organized with excellent problem-solving skills
• Handled an average of 50 - 100 calls daily, with duties including placing and tracking customer orders, addressing and solving complaints, and preparing customer interaction reports.
My Services
Social Media Management
I am a seasoned SMM expert adept at effectively managing my digital store and converting leads into profitable results.
Data Entry
I am proficient in using MS Word, Excel, Spreadsheets, and other applications for recording and analyzing data.
Content Creator
Proficient in photo and video editing for content creation aimed at the growth and popularity of the page.
Moderator
An outstanding Community Moderator and General Virtual Assistant at a cryptocurrency company.