2017
Bachelor of Secondary Education Major in English
Quezonian Educationl College Inc.
More Info About Me
I am an aspiring Virtual Assistant with a passion for helping businesses streamline their operations and enhance productivity. I have exceptional organization, strong communication skills, and a detail-oriented approach to every task. I am proficient in managing emails and data, and eager to expand my expertise in areas like social media management. Known for my adaptability, problem-solving skills, and ability to learn quickly, I am confident in my ability to support you while ensuring high-quality results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2024
-
2024
AXA Philippines
(Customer Retention Supervisor (Conservation Team))
Manages a Customer Retention Team
Leads and coaches a team of retention specialists, providing guidance, support, and training.
Sets team goals and monitor performance to ensure the team is meeting retention targets and
other KPIs.
Manages escalated customer complaints and work to resolve issues in a way that maintains
customer loyalty.
Works with sales, operations, marketing, and customer service teams to align customer
retention efforts across the organization.
Generates reports on customer retention rates and campaign success.
Continuously refines retention strategies based on data insights and customer feedback.
Initiates project for process and productivity improvements.
2023
-
2024
AXA Philippines
(Customer Retention Officer/ SME)
Helps the manager in managing the customer retention team
Generates and reports month to date of the team’s production daily.
Responsible in leads extraction and allocation to team members.
Provides coaching to team members.
Doing outbound calls to retain customers’ investment and insurance by providing alternative
solutions.
Attend to customers’ queries and concerns.
2018
-
2023
AXA Philippines
(Senior Customer Retention Specialist)
Doing outbound calls to retain customers’ investment and insurance by providing alternative
solutions.
Handled all the 4 campaigns: Conservation, Reinstatement, Premium Reminder, and Premium
Holiday.
Attend to customers’ queries and concerns.
2017
-
2018
AXA Philippines
(Telesales Representative)
2010
-
2012
Echo Teleresources Inc.
(Telesales Representative)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.