2018
STEM
The Manila Times College of Subic
Sharing a snippet of my background!
All in to pitch in and make your business thrive! With a passion for driving results, I specialize in:
• Social Media Management
• Administrative Support
• Data Entry
• Lead Generation
As a dedicated virtual assistant, I tailor my support to your needs, allowing you to focus on what you do best. If you’re looking for a passionate partner ready to elevate your business, let’s make it happen!
My Skills and Competencies
Real Estate VA
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2024
-
2024
Private Firm
(Executive Assistant)
• Efficiently create and manage client invoices, ensuring accuracy and timely processing to enhance financial operations.
• Proactively implement SMS notification systems to keep customers informed of important updates and alerts, improving overall communication.
• Deliver outstanding customer support through live chat, addressing inquiries and resolving issues with professionalism and urgency.
• Lead team initiatives by coordinating tasks and fostering a collaborative environment, contributing to a positive workplace culture.
Tools Used:
• Microsoft 365
• Google Suite
• Zoho CRM
• Ringblaze
• Tidio
2023
-
2024
RNH Realty & Management Inc
(Real Estate Virtual Assistant | Client Support & Social Media Manager)
• Provide remote administrative support by efficiently managing emails, calendars, and documents to enhance organizational productivity.
• Coordinate effective communication between clients, agents, and stakeholders, ensuring clarity and responsiveness.
• Assist with social media management and marketing tasks to promote brand visibility and engagement.
• Address client inquiries promptly and schedule appointments to maintain excellent customer service.
• Support transaction coordination and manage paperwork, facilitating smooth and successful real estate transactions.
• Conduct market research and create/manage property listings to optimize client offerings.
• Assist in property showings and guide clients through the buying, selling, or renting process, providing expert insights on the local real estate market.
• Negotiate offers and contracts, coordinate with inspectors and appraisers, and maintain ongoing client relationships with dedicated support.
2023
-
2024
Intelegencia
(Client Services & Data Management Specialist)
• Administrative Task Management: Proficient in G Suite, Microsoft Teams, and Excel for efficient data entry, scheduling, and documentation.
• Complex Issue Resolution: Skilled in using Pitney Bowes to address intricate customer concerns and escalate issues to overseas support teams when necessary.
• Email Support Management: Utilize Macy's and Hudson tools to effectively address customer inquiries and concerns via email.
• Strong Communication Skills: Leverage excellent verbal and written communication abilities to resolve complex issues with minimal supervision.
• Customer Concern Resolution: Promptly resolve customer concerns through effective email communication.
• Productivity and Quality Achievement: Consistently meet productivity and quality targets on a daily basis.
• Task Prioritization: Successfully manage multiple tasks while prioritizing responsibilities and maintaining meticulous attention to detail.
2019
-
2020
Alorica
(Customer Support & Sales Specialist (T-mobile Account))
• CRM Proficiency: Skilled in using Atlas, Samson, and Quickview to address T-Mobile customer concerns effectively.
• Technical Troubleshooting: Resolve technical issues over the phone, providing clear guidance to keep customers calm and reassured.
• Sales Techniques: Successfully upsell and cross-sell products and services, enhancing the customer experience.
• Inquiry Resolution: Address customer inquiries by solving problems and delivering comprehensive product information.
• Accurate Responses: Provide precise answers to questions, troubleshoot issues, and efficiently resolve complaints.
• Effective Communication: Leverage strong communication skills to connect with customers and assess their needs.
• High Satisfaction Ratings: Consistently achieve high satisfaction ratings by resolving customer issues on the first call.
My Services
Social Media Management
Analyzing engagement, spotting trends, and planning campaigns for community growth.
Data Entry
Remote data entry support, meeting quotas with accuracy and efficiency.
Content Creator
Develop website, social media, and marketing copy to showcase company products and services effectively.
Virtual Assistant
Remote admin support for scheduling, emails, and data, streamlining operations.
Testimonials
Meynard Domingo
Eleiza consistently exceeds quotas, demonstrating a strong commitment to quality.
A team player at heart who fosters a positive work environment.
I highly recommend Eleiza!
Meynard Domingo
Supervisor - Intelegencia