2011
BS Mathematics
Philippine Normal University
More Info About Me
A skilled professional who is committed delivering excellent and impactful results through efficiency in fast-paced multitasking environments, that's me Eleanor. I am creative, resourceful and flexible, able to adapt to changing priorities and maintain positive attitude with strong work ethics established by a decade of experience as a bank collector, loan documentation specialist and quality assurance analyst. With 3 strings years of experience in Virtual Industry as REVA, SMM and EA.
My Skills and Competencies
Social Media Management
Fb Ads Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2023
Virtual Assistant | REVA, SMM, EA
(REVA, SMM, EA)
In my previous roles, I successfully managed various administrative tasks, including calendar management, email correspondence, and document preparation. My proficiency in utilizing a range of virtual collaboration tools, coupled with my commitment to maintaining confidentiality, has enabled me to provide seamless support to executives and teams.
As a virtual assistant, I understand the importance of clear communication and proactive problem-solving. I am confident that my strong communication skills and ability to prioritize tasks will contribute to the smooth operation of your virtual office.
2014
-
2023
Wells Fargo Bank US
(Quality Assurance Analyst)
Analyzing and monitoring the performance of products
Developing and implementing test plans for product defects
Reviewing and approving test results
Developing and tracking test metrics
Helping maintain the quality of products
Working closely with the product team on the design and development of new features
Creating and maintaining documentation and tutorials
Implementing new processes and creating new tools to automate testing
2010
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2014
Sallie Mae Bank US
(Student Loan Collector)
Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging. Provide effective and timely resolution whilst strictly adhering to the FDCPA regulations and policies. Supervise a group of 12 collectors and ensuring that FDCPA rules and regulations are followed. Maintain existing customer base by building strong relationships that includes contract negotiation and customer issue resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Fb Ads Expert
Advertise your business across Facebook various ad formats and maximize your budget.