I specialize in Customer Care. As a Customer Service Representative for 2 years, a Team Manager for over 6 years, and with a year of experience in Social Media Management/Marketing, I possess a strong background in problem solving, communication, email management, calendar management, files and data organization, social media organic marketing, running paid ads, and basic photo and video editing.
I use tools such as Microsoft 365, Google Workspace, Canva, Meta Business Suite, Capcut, and AI tools such as ChatGPT.
I value the importance of high accuracy and attention to detail, schedule adherence, procedure compliance, and maintaining a highly organized system to ensure standards are always met.
My plans and goals are my key motivations. I will value my relationship as your Business Partner in every way possible. I will invest in time and effort to be updated with the latest tools and systems, and to be prepared to roll with the punches every single day.
Technological University of the Philippines
Run Facebook Ads to convert targeted audiences into sales.
A/B Testing
Monitor ROAS, CPC, etc
Facebook creation from scratch
Posting content about for-sale used vehicles, sold units, and proof of transactions
Customer Service
Appointment setting
Assist in content planning
Assist in posting content about for-sale real estate properties, sold-out units, and proof of transactions
Assist in Customer Service and appointment setting.
Data Entry Tasks
Calendar Management
Email Management
Outbound Calling
Supervise and Manage a team to provide excellent customer service
Analyze team performance, set realistic goals, and create strategic plans
Conduct daily performance
Receive incoming calls to assist customers and resolve product-related questions, concerns, and complaints.
Make outbound calls to follow up on unresolved concerns and to continue dropped calls
Content planning, posting, organic marketing, and responding to messages and comments.
Ensures any entered and updated data in a computer system are accurate, organized, accessible, and properly maintained.
Run Ads to drive Sales, Create Awareness, and Website Promotion A/B Testing Monitor ROAS, CPC, etc.
Data Entry Tasks Email Management Calendar Management Customer Service Email Marketing Appointment Setting
Data Entry Email Management Customer Service Email Marketing Appointment Setting Lead Generation
