I have experience managing Facebook pages - From scratch to posting engaging content, creating graphics, and providing excellent customer service. I’m skilled in running Meta Ads, conducting A/B testing, and analyzing campaign performance metrics like ROAS, CPC, etc. My expertise also includes real estate, data entry, and customer service. I also have basic knowledge in SEO, outbound calling, and email marketing, making me adaptable and focused on delivering results.
Elbert Torres
Professional Virtual Assistant-
torres.elbert28@gmail.com
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https://www.facebook.com/torreselbert28/
About
Experience
Oct 3, 2016 - Oct 11, 2019
Customer Service Representative
Alorica- Assisted customers with product-related questions, feedback, and complaints.
- Accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Built rapport with customers through courteous and professional communications.
- Make outbound calls to save dropped call
- Make outbound calls to follow up on pending resolution
Oct 13, 2019 - Present
Team Manager
Alorica- Trained and supervised team to deliver outstanding customer service.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions, and training new staff.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Data Entry - Ensures any entered and updated data in a computer system are accurate, organized, accessible, and properly maintained.
- Email and Calendar Management
July 2023 - Present
Social Media Manager (Facebook)
Property Investment- Assist in content planning
- Assist in posting content about for-sale real estate properties, sold- out units, and proof of transactions
- Assist in Customer Service and appointment setting.
April 2024 - Present
Social Media Manager (Facebook)
High Quality Used Cars - PH- Facebook creation from scratch
- Posting content about for-sale used vehicles, sold units, and proof of transactions
- Customer Service
- Appointment setting
Skills
Customer Service
Social Media Management
Facebook Ads
Data Entry
Email management
Calendar management
Problem-solving
Excellent Communication skills
Shopify
Canva
Certifications
General VA Course by ProVA
Social Media Management Online Course
Facebook Ads Online Course
Shopify Online Course
Wordpress Online Course