2010
Bachelor of Science in Information Technology
City of Malabon University
More Info About Me
Hello, I'm Elbert, your new virtual friend. I'm good at many things like making cool designs, editing videos, and writing Professional and fun for meme captions. I know how to make your social media exciting. I'm not just about making things look good; I also know how to find the right people to see your stuff, using free and paid strategies.
My Skills and Competencies
Social Media Marketing
Long and short form video edit
Content Creation
Google My business Profile Optimization
ChatGPT Utilization
copywriter
Certificates
My Experience and Education
September 05, 2022
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Present
Emerald Coast Painters
(Digital Marketing Manager)
• I Led a social media campaign and content creation across Facebook, Instagram(Meta), Shorts, and Nextdoor, which drove brand engagement and
awareness and maintained a positive brand image.
• We optimized the Google Business Profile using an organic strategy to enhance local search presence and customer interaction. This involved using keyword-
rich captions and geotagging project photos to improve searchability on
Google, resulting in increased leads.
• Created engaging graphic designs featuring DIY tips and trivia, along with edited before-and-after project photos, capturing our audience's attention and
generating leads.
• Created long and short-form videos targeting the appropriate audience in need of our services, featuring DIY tips, daily vlogs, short clips, and before-and- after project showcases. Tags for the project area were included to further
optimize the algorithm.
- Managed social media calendars, ensuring content, including project area tags, was posted and shared across various local groups to reach the target
audience in need of our services, resulting in increased leads via social media
• As a Facebook Ads Manager, I led campaigns and created content on Facebook. I planned and developed content tailored to the projects we needed
to promote, depending on the season. This included power washing, drywall repair, popcorn ceiling removal, pool deck painting, and both interior and exterior painting. I focused on scaling successful campaigns and conducted
case studies to identify what works best and drives more sales.
(Facebook Ads (Different Charge)
March 30, 2020
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March 31, 2022
Mochi Virtual Assistant Services
(Social Media Management / Marketing Strategist)
Essential Functions/Core Responsibilities
• Facebook Instagram(Meta), Strategy, Social Media Management, and Social Media Marketing Plan
• Creating Engaging Social Content and sustaining monitoring
• I do Weekly Analytics (Follower's Growth, Reach, Demographic, Comments, Likes, and Shares.
June 08, 2018
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June 10, 2024
TPG Telecom
(Techinical Helpdesk Support (Australia))
Essential Functions/Core Responsibilities
• Takes ownership and is responsible for all cases escalated to Technical Escalations. This is from escalation to resolution to billing adjustment.
• Ensures that cases are progressing appropriately and at an expected high quality standard
• Assessment, decision and action implementation on cases. Each case should be assessed when handled and a decision regarding the correct progression that must be made, and then applied.
• Keeps customers updated in regards to the progression of their tickets. This is via the various communication medium currently available and allowed.
• Covers the different task under Technical Escalations as needed and required.
• Learning and development of oneself. Each must be able to sustain their own continuous improvement both on technical and character aspects.
• Commitment to extra hours of work as necessary. Either consumed to hit individual or department goals.
Liaise with internal department and third-party supplier for any assistance and concern.
• Diffuse customer complaint and provide best effort in customer retention.
January 05, 2015
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December 12, 2017
Convergys (Dish Satellite)
(Technical Support (USA))
Essential Functions/Core Responsibilities
• Assist external users of the client’s technical products or services; identify, investigate, research and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
July 03, 2013
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Decemebert 12, 2014
Transcom ASIA (Comcast)
(Techinical Support (USA))
• Billing concerns
• Troubleshooting technical issues (TV, Home Phone, and broadband connectivity) • Upsell/Upgrade (TV package, premium channels, and smart home services)
• Upgrade of receivers and modems
• Retention of customers wanting to cancel the service
February 07, 2011
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May 31, 2012
Neo Laptops
(Retail Sales Coordinator)
• Provided sales support, managed inventory, and enhanced customer
experience.
• Executed promotional campaigns and analyzed sales data to drive revenue.
• Trained new staff and fostered cross-departmental collaboration
April 27, 2008
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November 29, 2010
Jollibee Foods Corp. Jollibee Foods Corp. (SEED Scholarship Program)
(Service Crew)
Provided excellent customer service in a fast- restaurant setting. Collaborated effectively with team members to ensure smooth operations. Maintained cleanliness and adhered to food safety standards.
My Services
Social Media Marketer
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Google Business Profile
Unlocking success with Google: I bring passion, innovation, and expertise to elevate your business profile.