2019
Bachelor of Arts In Communication
University Of Caloocan City
Let's work together!
Hello, I'm Elaiza, a 27-year-old graduate with a degree in Bachelor of Arts in Communication. In 2018, I interned as a Jr. Segment Producer at NET25 Eagle Broadcasting Corporation, contributing to family-oriented entertainment for millions of households in Mega Manila and across the nation through 400+ cable carriers.
In my professional journey, I have accumulated three years of corporate experience in customer service and technical support, spanning across both the Business Processing Outsourcing and Travel industries. During my tenure at egetinnz.com, a Travel Accommodation Website, I served as a Sales Associate, where I excelled in various responsibilities including lead generation, email and chat support, appointment setting, and cold calling.
Furthermore, my role equipped me with invaluable skills such as navigating hotel and accommodation websites, proposing property listings, and managing client communications and contracts. Additionally, I have proficiently handled technical support duties, effectively troubleshooting cable and internet provider issues, and coordinating technician appointments.
Having also worked as a Chat Representative at Nike.com and egetinnz.com, I have honed my ability to engage customers and cultivate positive relationships on social media platforms.
I am genuinely enthusiastic about the opportunity to contribute to your business's growth and am eager to collaborate with your team. I am looking forward to the possibility of discussing how my background and skills can align with your team's needs.
My Skills and Competencies
Lead Generator
Appointment Setter
Email Marketing
Customer Experience
Social Media Management
Certificates
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My Experience and Education
March 2024
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July 2024
Foundever Asia Inc.
(Resident Coordinator)
Ensured seamless property operations by coordinating maintenance, responding to residents concerns, and providing excellent customer service. I also manage administrative tasks, maintained records and ensured compliance with company policies and regulations. Voice and non voice support.
September 2020
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Marrch 2024
Alliance In Motion Global
(Lead Gen Specialist: Independent Distributor)
Seasoned Professional with extensive expertise in network building, product presentation, leadership, comprehensive administrative task, lead generation, email management, data processing and encoding. All within a dynamic sales environment.
2019
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2020
CONCENTRIX
(Customer Service Representative)
Delivering top-tier customer service across outbound calls, live chat, and email support. Committed to ensuring customer satisfaction through efficient and effective communication channels.
2019
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2019
VXI
(Technical Support)
Swiftly resolve customer challenges, offering technical assistance and guiding them through basic troubleshooting. Facilitate scheduling of technicians when necessary for optimal issue resolution.
2018
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2018
EGETINNZ OLLOPA INC.
(Sales Associate / Customer Service/ Email Specialist)
Oversee contract closure for B2B, Vacation Rental Owners, and BPO Company projects. Manage inbound/outbound calls, chat, and email transactions for customer travel reservations and accommodations.
My Services
Customer Service Specialist
Providing best customer experience.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Lead Generator
The primary focus is on generating and nurturing leads to contribute to the overall sales pipeline and business growth.
Appointment Setter
Set appointments to fill the sales calendar with qualified opportunities for conversion.
Email Marketing
Emails and utilize metrics to optimize campaigns, elevating overall email marketing engagement.