2014
Bachelor of Science in Information Technology
STI College – Global City
More Info About Me
N/A
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2018
-
2022
Sutherland Global Services
(Customer Services Representative)
2018
-
2018
Telus International
(Customer Services Representative)
2016
-
2017
Harte Hanks
(Technical Support Representative)
Answer questions by phone on various topics related to our products, including installation, usage, configuration, and troubleshooting.
Demonstrate strong customer service skills with the ability to quickly identify customer needs and respond with relevant solutions that exceed expectations
Conducting diagnostic tests and identifying the cause of a problem with the customer's device, software, or network connection
Document all customer communication in a database for future reference
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.