Undergraduate
Bachelor of Science in Interior Design
PUP Sta.Mesa, Manila
More Info About Me
A highly motivated individual with more than 7 years call center experience that constantly meets and exceeds productivity goals. Maintains a high level of professionalism towards the callers and with colleagues.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2015
-
2022
Cognizant Technology Solutions Phils. Inc,
(SENIOR PROCESS EXECUTIVE)
Transfer Agent’s main role is to keep shareholders record and act as a bridge that connects the Investors directly to the holding company. Discusses stock company’s corporate events which include calculations on cash or stock entitlements, pay out interest, dividends, or other distributions. If needed, gives assistance to newly hired individuals re: product specific inquiries. and Senior Specialist who provides Policy Coverage information and assists Owners with account changes, withdrawals and termination requests
2013
-
2015
Convergys Inc.
(Customer Service Associate)
FINANCIAL ACCOUNT CSR
Prepaid Reloadable MasterCard/ Credit/Debit Card . Answer customer questions about basic banking services, such as account balances and interest rates and fees.
Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. and TELCO ACCOUNT I ATT Prepaid.. Troubleshoots minor phone telecommunication issues such as data/ internet and SMS Services. Discusses billing concerns and submit payments in the system
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.