2019
Bachelor of Secondary Education Major in English
Bulacan Agricultural State College
More Info About Me
I am a product trainer in one of the BPO company who’s handling healthcare insurance in US. My role is to train new people about the account process and guide them when they are on their OJTs. As a trainer m job is not only to train people I’m also working with our clients about the insurance process updates and improving our curriculum materials. I chose member services because of my passion to help medicare and commercial members. I love to educate them about their insurances. Outside work, I love to cook, travel, watching movies, and socializing with other people.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Sagility
(Process Trainer)
It’s a BPO company who’s client is an health insurance. Process trainer is a supervisory position that is handling agents when they are still on training. When in class teaching new hires about the account process. And if there’s no new hire, curriculum feedback to enhance the guide we’re using. Collaborating with the clients about the account process for any new account updates.
2019
-
2021
Hinduja Global Solutions
(Customer Service Representative)
Taking an inbound calls, assisting members about Benefits, Provider Locate, Billing, and Claims questions about their insurance plan.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.