2019
Bachelor of Secondary Education major in Mathematics
Bachelor of Secondary Education major in Mathematics
More Info About Me
Filipino. 24. I used to work as a full time Customer Service Representative particularly in assisting customer on troubleshooting their mobile device if they have internet problem and also updating them the whereabouts of the parcel they place with me over the phone.
I have advance knowledge with Microsoft Office, Windows Application, Google Workspace, Amazon Equipments.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2021
VXI Global Holdings, B.V. Company
(Customer Account Associate (Call Center Agent))
2019
-
2019
IQOR Philippines
(Customer Service Representative)
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Processed customer adjustments to maintain financial accounts.
• Collected and analyzed customer information to prepare product or service reports.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Amazon Product Researcher
Research profitable products , identify trends and analyze the competition.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.