2012
BS Entrepreneurship
University of Northern Philippines
More Info About Me
I am an exceptionally driven individual with a strong sense of responsibility and unwavering dedication to my work. I am able to work independently and as part of a team, and can quickly adjust to challenging situations. My previous experience as an Overseas Filipino Worker in Kuwait has given me the opportunity to develop my skills and hone my expertise in a multitude of areas. I am capable of working under pressure and meeting tight deadlines, and I have over 10 years of experience in various industries. I specialize in providing administrative and organizational support to busy professionals, and am known for my proactive, organized, and detail-oriented approach. Additionally, I am proficient in a range of tools and software, including Microsoft Word, Excel, PowerPoint, Basic QuickBooks, and more. I also have extensive experience working as a customer service representative.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creation
Certificates
My Experience and Education
2022
-
2023
Seach Engine Optimization
(SEO-Content Writer/Article Writer (APRENTICE))
•SEO Audit
•On-page SEO
•Off-page SEO
•Content Writing/ Article Writing
•Backlinking
•Social Signals
•Keyword Research
•Image Geotagging (Special Skill)
•Metaheads /Metatitles
•Local SEO
•Crafting compelling content
•Conducting keyword research
•Optimizing content for search engines
•Collaborating with the digital marketing team
•Developing content strategy
•Editing and proofreading content
•Staying up-to-date with industry trends
•Creating engaging headlines and meta descriptions
•Analyzing content performance and making improvements
•Maintaining brand voice and tone in all written communication.
2022
-
2022
FACEBOOK PAGE/INSTAGRAM
(SOCIAL MEDIA MANAGER (APPRENTICE))
•Planning content, design social media posts and plots them in a calendar scheduling for Facebook Page or Instagram and other Social Media app.
•Growing organic sources & engagement
•100%manual & organic
•On time performance
•Proven & effective method
•No use of third party applications
•Professional & fun to work with
•Sign a non-disclosure agreement with me to protect your business
•Email & chat support
•Sales support
2022
-
2022
Data Entry
(DATA ENTRY (APRENTICE))
• Entering data from various sources into computer systems
• Handling data from paper documents, online forms, audio recordings, and videos
• Responsible for collecting, organizing, inputting, verifying, and maintaining the accuracy of data in the system
• Responsible for identifying and correcting errors in the data
• Provide administrative and clerical support as needed
• Manage the data, including answering and responding to inquiries, and providing general information
2020
-
2022
Peak Fitness Gym in Kuwait
(Head Receptionist)
• Greet and welcome all visitors in a friendly and courteous manner
• Provide excellent customer service and maintain a professional appearance at all times
• Manage the reception desk, including answering and directing incoming calls, responding to inquiries, taking messages, and providing general information
• Manage and respond to all incoming emails and inquiries
• Handling appointments for clients via phone and in person
• Processing payments using cash, credit cards, Knet, Hesabe Online and entering the data in Microsoft Excel
• Ensuring that all clients are signed in in the system
• Maintain the tidiness and cleanliness of the reception area
• Assist staff and visitors with any inquiries or special requests
• Provide administrative and clerical support as needed
• Tracking expenses using Expensify and an Excel spreadsheet
• Organizing schedules of trainers and staff
• Managing paper works such as replenishment and cash advances
• Supervising all staff
• Responding to client complaints
• Ordering monthly stock
• Promoting offers on social media and in person
2015
-
2019
Al Homaizi Food and Co./Kababji in Kuwait
(Team Member)
• Responsible for providing excellent customer service
• Greet customers, take orders, serve food, and clean up after customers
• Ensuring the restaurant is clean and organized
• Ensuring all equipment is functioning properly
• Handling customer complaints and providing solutions to resolve them
• Responsible for restocking inventory, tracking inventory, and putting them in Ms Excel and other administrative duties
• Handling new staff training
• Answering calls from customers
2012
-
2015
Fastrak Services Inc. Vigan Branch
(Administrative Assistant/Supervisor)
• Responsible for providing administrative and clerical support to the staff and customers
• Scheduling appointments, providing information to customers, filing, data entry, and other clerical tasks
• Responsible for organizing office supplies in Ms Word, Excel, and PowerPoint
• Creating correspondence
• Responsible for preparing presentations and reports in Ms Word, Excel, and PowerPoint
• Has excellent organizational and communication skills as well as strong attention to detail
• Handling emails and answering calls
• Responsible for paper works like payroll, replenishment and etc.
• Responsible for hiring and interviewing the applicant
• Resolving customer complaints
2010
-
2010
Greenwich Vigan Branch
(Customer Service Representative)
• Responsible for providing excellent customer service to customers and assisting them with various tasks related to their products or services
• Answering customer inquiries
• Resolving customer complaints
• Providing information about products and services
• Processing orders, and taking payments
• Providing clear and accurate information to customers
• Handling difficult customer situations with patience and professionalism
• Organizing orders
• Handling delivery areas and the drivers
2021
-
2022
Empowered Consumerism
(Networker)
• Establish and manage relationships with key stakeholders, including potential partners, suppliers, and vendors
• Research potential opportunities and develop strategies to pursue them
• Negotiate and manage contracts and agreements with partners
• Maintain an up-to-date database of contacts and activities
• Represent the organization at events, conferences, and seminars
• Develop and implement communication strategies to reach target audiences
• Monitor industry trends and news to identify potential opportunities
• Prepare reports and presentations for management
• Ensure compliance with internal policies and procedures
• Track and report progress on projects and activities
• Provide support to other departments as needed
My Services
Social Media Management
By analyzing engagement data,we can identify trends in customer interaction and develop effective digital campaigns.
Data Entry / Web Researcher
I specialize in conducting research on the internet by using different tools,software programs and manual methods.
Content Creator
Create compelling copy to boost the visibility of companies'products and services across websites and social media.