2003
Bachelor of Science Major in Accountancy
University of the Assumption
More Info About Me
My name is Eliza Jordan-Canda, an Accountancy graduate aspiring to enter the virtual assistance industry. I have numerous years of operational and managerial experience in the BPO industry. My career in the industry started from handling calls, to documentation, quality assurance, up to managing the operations. It's my passion to communicate with people and grow my career as I help my employer's business grow as well. I am detail-oriented and stays with the company long-term. Currently, not employed but managing a little online business thus an experience in a couple of Ecommerce platforms and Social Media Management.
My Skills and Competencies
ECommerce VA
Data Entry
Accounting and Financing
Communication
Certificates
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My Experience and Education
2021
-
2023
New Pasture Realty
(Real Estate Agent)
(PART TIME JOB)
Listing of properties for sale.
Understanding what the buyer is looking for in a property.
Arranging property viewings.
Guiding prospective property buyers while working with professionals/Real Estate Brokers on the closing process.
2021
-
2023
E Commerce Companies: Shopee, LAZADA and TikTok
(E-commerce VA)
Doing product research.
Listing the products on the platform with descriptions and all necessary details.
Upload images for each product.
Checking and monitoring of inventory.
2014
-
2017
Engage to Sell
(Chat Support Specialist)
We represent the brand and respond to the customer inquiries via chat then obtain the customer's contact information which we will then forward to our client so they may follow up with the customer for a possible business with them.
2017
-
2021
Engage to Sell
(Team Manager)
• Handled a team of 13-15 agents, providing them coaching or training to ensure that they perform as per the company’s expectations.
• Evaluates the agent's chats randomly and score them using our Quality Assurance monitoring form.
• Responsible in creating weekly team schedule based on the chat forecast.
• Reporting to the Account Manager
2009
-
2013
Sutherland Global Services
(Program Manager)
• Responsible for the account’s performance and profitability.
• Responsible for man powering – provides recommendation for recruitment and oversee the same as well as the training.
• Responsible for the business' day to day operations, ensuring all client metrics are met.
• Handles all client or customer communications.
• Coaches and develops a group of Team Leaders and regularly reviews their performance.
My Services
Online Bookkeeper
Oversees a company's financial data and performs daily accounting tasks such as monthly financial reporting, general led
ECommerce VA
Does research on product, supplier, discount, and competitors.
Chat or Email Support
Handle customer interactions in a fast-paced environment and meet Productivity, and Customer Satisfaction targets.
Real Estate
Guiding prospective property buyers while working with professionals/Real Estate Brokers on the closing process.