2003
Bachelor of Science Major in Accountancy
University of the Assumption
More Info About Me
My name is Eliza Jordan Canda, an Accountancy graduate aspiring to be in the virtual assistance industry. Currently, not employed but managing a little online business thus an experience in a couple of Ecommerce platforms and Social Media Management as I advertise our online stores through different social media platforms. I have numerous years of managerial experience in the BPO industry. It's my passion to communicate with people and grow my career as I help my employer's business grow as well. I am passionate and detail-oriented and stay with the company long-term.
My Skills and Competencies
Shopify Design & Development Specialiste-Commerce VA
ECommerce VA
Data Entry
Certificates
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My Experience and Education
2021
-
2022
E Commerce Companies: Shopee and LAZADA
(E-commerce VA)
Do product research.
List the products into the platform with a description.
Upload images for each product.
Checking of inventory.
2017
-
2021
Engage to Sell
(Team Manager)
• Handled a team of 13-15 agents, providing them coaching or training to ensure that they perform as per the company’s expectations.
• Evaluates the agent's chats randomly and score them using our Quality Assurance monitoring form.
• Responsible in creating weekly team schedule based on the chat forecast.
• Reporting to the Account Manager
2014
-
2017
Engage to Sell
(Chat Support Specialist)
We represent the brand and respond to the customer inquiries via chat then obtain the customer's contact information which we will then forward to our client so they may follow up with the customer for a possible business with them.
2009
-
2013
Sutherland Global Services
(Program Manager)
• Responsible for the account’s performance and profitability.
• Responsible for man powering – provides recommendation for recruitment and oversee the same as well as the training.
• Responsible for the business' day to day operations, ensuring all client metrics are met.
• Handles all client or customer communications.
• Coaches and develops a group of Team Leaders and regularly reviews their performance.
My Services
Online Bookkeeper
Oversees a company's financial data and performs daily accounting tasks such as monthly financial reporting, general led
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
ECommerce VA
Does research on product, supplier, discount, and competitors.