2016
Associate Degree in Information Technology
STI COLLEGE MUNOZ EDSA
More Info About Me
A results-driven professional with 6 years of experience in the BPO industry, working with US and Australian accounts. Proven expertise in healthcare insurance operations, with 4 years dedicated to processing medication prior-authorizations for the United States healthcare system.
Recognized for strong verbal and written communication skills, ensuring seamless collaboration with clients, providers, and stakeholders. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Canva, and Adobe Acrobat, streamlining administrative and document management tasks.
Possesses basic knowledge in AI-powered tools, including ChatGPT and Copilot, with an interest in exploring AI-driven workflow automation and efficiency enhancements. Highly adaptable and determined, excelling in process optimization, data management, medical claims processing, and healthcare administration.
Seeking remote work opportunities in healthcare outsourcing, administrative support, or process automation, with a strong focus on digital tools, business efficiency solutions, and professional growth.
My Skills and Competencies
Social Media Management
Customer Relationship Management
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2022
-
2022
Concentrix
(Customer Service Representative)
Customer Service Representative for T-Mobile
2018
-
2022
Genpact
(Process Associate)
Assisting patients regarding with their insurance claims, benefits and eligibility.
2016
-
2017
Spi Global
(Retention Specialist)
Handling concerns related to subscription cancellation for a TV satellite company in U.S
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback