2012
Bachelor of Science in Nursing
National University (Baguio)
More Info About Me
I am a self-driven professional with a strong background in data administration, including more than 6 years of experience mostly as a medical transcriptionist and 3 years of experience as a technical support. Years of experience have given me a solid skill set that I can employ to provide a satisfying working environment.
I've always thought of myself as a diligent person who thrives on learning new things. My enthusiasm for acquiring new talents is what has led me to where I am now.
Aside from this, I have consistently been acknowledged as the most valuable employee in the company and have won numerous awards for my outstanding commitment to my work, stellar results, and ethical workplace conduct. Having said that, I take pride in my excellent work ethic.
Data Mining, Data Management, and Microsoft Excel
General Virtual Assistant
Lead Generation
Social Media Management
Data Entry
Certificates
My Experience and Education
March
-
2022
MT Global Solutions Inc.
(Medical Transcriptionist)
Transcribing and interpreting handwritten notes, diagnostic test results, operative reports, and documents done by the doctors through a written report.
2012
-
2015
RAJ Technologies Inc. (deployed in Texas Instruments Inc.)
(IT-Specialist Managed Service Support Level 1)
Answers, supports and resolve problems/concerns raised by the customer through tickets across all TI (Texas Instruments) sites and external partners 24/7 and ensuring that problems/requests are closed within the Service Level Agreement (SLA) defined in STARS and in Project Metrics item.
Assess and queue tickets on Level 1 Support.
Send confirmation to the customer that tickets are being worked/checked on.
Inform customers through emails or calls that the issue has been resolved and close the ticket once confirmation is
received.
August
-
2022
Prova.ph
(Data Entry/Apprentice)
My Services
Customer Support
Resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.