2011
Bachelor of Science in Nursing
San Juan de Dios Educational Foundation Inc.,
More Info About Me
I love working with people, and that is why I love serving customers. I'm very detailed and organized when it comes to my work. I'm also dedicated and a go-getter. I want to share my skills to help people or companies in need of it.
I am eager to learn, determined, and never give up until I finish something. I like everything I do to be well-organized. I am fueled by my passion for understanding the nuances of cross-cultural advertising. I am hungry for knowledge and determination to turn information into action to help contribute success in your company.
I can also be responsible for optimization of text and landing pages for search engine optimization. Conducting research and following content recommendations to achieve organic SEO success. Lastly, conducting continual keyword research, which includes the discovery and extension of keyword opportunities.
My Skills and Competencies
Social Media Specialist
Customer Engagement Specialist
Data Entry
Content Creator
Search Engine Optimization
Certificates
My Experience and Education
June 2018
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May 2022
Philippine Savings Bank Preowned Automart
(Marketing Specialist)
• Account Officer in Marketing and Sales initiative.
• Assist Department Head in handling inquiries from clients through all channels – walk-in, phone call, and email.
• Facilitate release of units to paid clients and booked financing accounts.
• Discuss the documents with the clients and requires submission of documents for KYC purpose.
• Prepare and timely necessary reports for Board Approval (MBTC Group Carplan), Compliance Report and Risk Report on a monthly and annual basis.
• Assist the Department Head in the bank’s Business Continuity Plan/ Procedure.
• Manage customer complaints within the standard set by Customer Experience.
• Provide timely feedback to Credit Supervision Unit (under Risk Management) on matters relevant to loan classification for proper handling.
• Ensure ethical behavior, professional conduct, and quality of interaction with customers.
June 2016
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May 2018
Philippine Savings Bank
(Business Center Specialist)
• Assist walk in client on their loan-related inquiries
• Ensure timely response in answering loan inquiries received through referrals and through the Business Center email.
• Access personal, auto and home loan applications received through Business Center Email.
• Properly encode and book loan applications
• Consistently monitor status of encoded and referred business leads
• Assist the Business Center Head in cross-selling other loan and deposit products.
• Manage the daily and weekly Sales leads tracker for monitoring and reporting purposes.
• Performs other functions that may be assigned by the Business Center Head from time to time.
• Coordinate with the Loans Releasing and Review Department for the successful delivery of client’s Personal Loan Kit.
• Ensures that sales targets assigned to Business Center Sales are achieved.
• Performs sales calls when given sales leads and achieve the objectives of the sales activity
• Consistently monitors status of referred business leads
May 2014
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June 2016
Philippine Savings Bank
(Direct Banking Associate)
• Assists walk in clients on their pre-selling loan-related inquiries and concerns. All activities must be performed within the set turnaround time and in compliance to department, bank, and government policies but not sacrificing the quality of service the department has established.
• Ensures timely response in answering loan inquiries received through referrals, bank system (RUSH.Net) and through the Business Center email
• Make suggestions for process improvement and/or provide administrative support in project design to enhance customer delight or shorten the turnaround time for transactions.
• Coordinate with various units of the Bank to resolve a complaint.
• Ensures compliance with ALL internal policies and regulatory requirements.
• Emails external clients as necessary.
April 2013
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May 2014
Philippine Savings Bank
(Call Banking Associate)
• Assists deposit and loan clients via phone with current and delinquent status within Normal Collections (0-89 days past due) with all post-booking or after-sales concerns, which includes, but is not limited to, product and account inquiries, insurance concerns, etc., in accordance with the established Bank policies and the required turnaround time.
• Strictly follows the standard verification process and uses bank systems responsibly.
• Strictly observes telephone and email handling standards set by the Bank.
• Reviews, validates process and approves/disapproves PSBank Online and Mobile registration/enrollment and related transactions, such as, but not limited to, file maintenance, enabling and disabling of PSBank Online and Mobile access/account according to the standard Bank policies.
November 2011
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March 2013
Affiliated Computer Services, A Xerox Company
(Customer Care Representative)
• Experience includes assisting providers with their queries regarding member’s eligibility, verification of benefits, Coordination of Benefits, Hospital and Professional Claims processing and denials, provider contracts, and authorization requirements
• Communicator tasks which include sending e-mails to claims processors for follow-up on pended claims; sending provider feedback and benefit discretionary requests; creating and sending a duplicate copy of pre-existing form and determination letters as requested by providers.
• Ability to work under pressure effectively in a dynamic, multi-tasking environment
My Services
SEO
Conducting research and implementing suggested content modifications for organic SEO performance.
Social Media Management
Researching and suggesting new social media platforms we can test and develop our presence on.
Data Entry / Web Researcher
Responsible for entering data into different computer databases, and managing and maintaining effective record keeping.
Content Creator
I will create both digital media and offline content that caters to the interests of a target audience.
Testimonials
Lawrence Del Valle
Kevin is a very skilled and reliable worker. I can truly say that to back up his 9 years of banking experience. A true asset to the team.
Marie Luz C. Morales-Arcay
Kevin is dependable and very hard working staff.
Can work on a minimal supervision.
Shiela Fabalina-Fiestada
He's one of my co-workers that can manage all tasks given to him and delivers them on time. He is also willing to share his knowledge and strategies to the whole team.
Arlene Sy
Kevin was one of my colleagues from 2013-2016 in PSBank. He is customer-centric, thinks outside of the box, and listens to suggestions so he would constantly improve. He is a great team player and always strives to exceed what he's expected to do.