2013
Basic Seaman Training Course
Cavite State University
More Info About Me
I love providing virtual assistance services to overwhelmed individuals, businesses, and nonprofits! I believe that every task should be completed with excellence. I take initiative to help make processes more effective and efficient. I am organized and skilled in managing my time wisely to do quality work in the least amount of time! Don't lose your valuable time and let me help you fight any procrastination.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
Stefanini Philippines
(Helpdesk Technician II)
Effectively managing customer expectations, setting the organizational standard for customer engagement, serving as a communication channel between customers and the IT organization, and, whenever possible, providing a first-contact resolution for customers.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification.
• Advise users on the appropriate course of action.
• Monitor issues from start to resolution.
• Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Resolved customer complaints via phone, email, mail, or social media.
• Explained products and services to customers, and upsold them when appropriate.
• Answered customers' questions,
2019
-
2021
IQOR PH
(Tier III Technical Support)
• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.
• Investigated and resolved Tier III technical support issues for customers
• Provided Tier III technical support for customers
• Solved Tier III technical support issues for customers
• Resolved Tier III technical support issues for customers
• Assisted Tier III technical support customers
2017
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2019
Concentrix
(Technical Support Tier 4)
• Managed call flow and responded to technical support needs of AT&T customers.
• Troubleshot and made adjustments to correct potential phone problems.
• Provided base level IT support to non-technical personnel within the business
• Train new employees and explain protocols clearly and efficiently
• Cross-trained and provided back-up for other customer service representatives when needed.
• Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift, and customer satisfaction
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.