2015
Bachelor of Science and Business Management
South Eastern Colleges
More Info About Me
Seeking full-time employment and a position in a service industry with responsibilities including public dealing, problem-solving, planning, coordinating, and administrating.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Invisible Technologies
(Agent Operator)
· I worked as a delivery operator. Processing and checking the application of merchants before they can sell and promote their products to DoorDash.
·I worked as a transcriber for a YouTube account. I transcribe videos for our blind users.
·I know how to navigate salesforce.
2019
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2020
2Go Express Philippines
(Customer Relation Specialist)
· Handles specific accounts to maintain the volume given to 2GO.
· Making daily monitoring reports via Excel File.
· Ensure that all cargos are delivered on time and meet the expectation of the consignee.
· Resolve discrepancies between branches & shippers.
· Arranges shipments by examining destination, route, rate, and delivery time; dispatches to carriers.
· Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
· Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
· Benchmark freight rates.
· Negotiate rate structures, including consolidation lanes, capacity, and customer programs. Present finding to Management.
· Collect and analyze service issues and carrier quality information and develop clear and concise reports.
· Freight forwarding functions such as booking, issuing Delivery Orders, etc.
· Checking and confirming order status on pick-up and deliveries.
· Analyze freight bills for customer-specific required information.
· Track and log information in the system.
2018
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2018
Teleperformance Philippines
(Customer Service Representative)
· Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concern
· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
· Update customer information in the customer service database during and after each call
· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
· Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.