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Hotel and Restaurant Services
STI College
More Info About Me
I am a self-starter freelancer with a complete set-up for working from home. I love staying on social media as much as I could, I love to dig into clients' problems and solve them with modern technology. I worked as senior technical support for 1 year and 9 months in a contact center that is based in the United States and then I ended up wanting to do full-time work remotely.
My Skills and Competencies
Social Media Management
SEO
Data Entry
Content Creator
Certificates
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My Experience and Education
Jan 2022
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Mar 2022
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(CSR email support)
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
November 2021
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December 2021
Forwrd
(Technical Recruiter)
• Maintained a database of established ongoing outreach efforts for qualified IT candidates to provide a proactive approach to recruiting needs.
• Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
• Collaborated with internal and external clients to understand hiring needs and goals.
• Used job boards, internet tools, and career fairs to source both passive and active candidates.
• Met with candidates in person, by telephone, or through video conference to assess qualifications and conduct interviews.
• Created job ads and wrote job descriptions.
• Sourced, qualified, and conducted screening interviews with job candidates.
• Conducted interviews to ensure solid cultural alignment between client and candidate.
2019
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2021
Concentrix
(Advanced Technical Support)
• Assisted customers with various types of technical issues via email live chat, and telephone.
• Supported customers with online billing, access, and account issues.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Aided in the development of customer acclimation plans for helping clients adjust to the implementation of new products.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Informed senior leadership of product development issues discovered via technical support calls with customers.
• Input customer service orders and track orders through to completion.
•Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
• Utilized automated systems to manage and track customer inquiries through to completion.
• Managed customer system updates, informing clients of installation progress stages.
• Troubleshoot hardware issues and worked with service providers to facilitate repairs for end
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search Engine Optimization (SEO)
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.