Hey! I am Eds

Professional Licensed Educator and Highly Versatile Virtual Assistant

As a detail-oriented, fast-learning, and smart-working professional, I am here to streamline your tasks and elevate your operations to new heights. With a depth of experience in academia, coupled with a year of customer service expertise in BPO, including training responsibilities, I ensure top-notch service delivery.

🔍 Detail-Oriented & Fast Learner: With a meticulous eye for detail and a knack for quick adaptation, I excel at handling tasks with precision and efficiency, ensuring no detail goes unnoticed.
🚀 Smart Working Strategist: Leveraging my strategic mindset, I approach challenges with innovative solutions, optimizing processes for seamless workflows and delivering results that exceed expectations.
📱 Social Media Enthusiast: With a flair for crafting engaging content, I assist in driving online interactions and building brand identity across various platforms, helping to create meaningful connections and memorable experiences for your audience.
📊 Excel Expertise: Proficient in harnessing the power of Excel, I transform data into valuable insights, utilizing advanced functions to analyze trends and drive informed decisions.
🔍 Data Entry & Research Pro: With a keen research acumen and data entry precision, I meticulously gather, organize, and analyze information, ensuring accuracy and reliability.
🌐 Web Research Maverick: My insatiable curiosity drives me to dive deep into web research, unearthing insights and compiling comprehensive findings that inform informed decision-making.
📞 Customer Service Maven: Drawing from my 1-year experience in BPO customer service, I bring exceptional interpersonal skills to the table, providing outstanding services and efficient issue resolution.
🔬 Biological Sciences Educator: With 5 years of teaching experience, I foster an engaging and enriching learning environment, igniting curiosity and knowledge acquisition in the realm of Biological Sciences.
🎨 Creative Designer: My design prowess allows me to infuse visual magic into projects, producing eye-catching materials that capture attention and convey messages with aesthetic finesse.

Let's collaborate to bring your visions to life and elevate your virtual presence to new heights. With my diverse skill set and unwavering dedication, success is just a keystroke away! 🚀

Eds Leonisa
Cavite, Philippines
edsleonisa@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Social Media Management
Graphic Designer
Data Entry and Web Research
Content Creator

Certificates

Typing Skills Certificate

Professional Endeavors

Ventures That Shaped Me
  • EXPERIENCE
  • EDUCATION
2017-2021
Master of Science in Biology

Academic Completer and Comprehension Exam Passer
During my graduate studies, I had the privilege of exploring a diverse array of subjects that enriched my understanding of the intricate world of biology. My major subjects, including mycology, immunology, ecology, parasitology, microbiology, and systematics, provided a solid foundation in the fundamental aspects of the field. These courses allowed me to delve into the fascinating realms of fungi, immune system function, ecosystem dynamics, host-parasite interactions, microbial processes, and the classification of organisms. In addition to my core studies, I eagerly pursued elective subjects that further broadened my knowledge. Exploring the realms of biotechnology, bioethics, environmental technology, biostatistics, and entomology, I gained invaluable insights into cutting-edge applications, ethical considerations, sustainable practices, statistical analysis, and the intriguing world of insects.
Furthermore, my dedication and hard work were recognized when I received an award during the prestigious Gawad Agham. This recognition served as a testament to my commitment to excellence in the field of biology and provided me with the motivation to continue pursuing my passion for scientific exploration. Overall, my graduate studies offered a well-rounded and comprehensive learning experience, nurturing both my passion for the natural world and my scientific curiosity, and the recognition I received at the Gawad Agham further fueled my drive to make meaningful contributions to the field.

Awards received:
With High Distinction A.Y. 2020-2021
With High Distinction A.Y. 2018-2019
With Distinction A.Y. 2017-2018

2015
Bachelor of Secondary Education major in Biological Sciences

I embarked upon a comprehensive academic journey, pursuing a Bachelor of Secondary Education with a specialization in Biological Sciences. My studies were centered around a rigorous exploration of key subjects within the realm of biological sciences, which unveiled the intricacies of life and its processes. In tandem, I engaged in the study of professional education pedagogies, equipping myself with the essential tools and strategies to facilitate effective learning.
The honor of being recognized as a Vice Presidential Scholar at my educational institution further underscored my dedication to excellence and academic leadership. This distinction serves as a testament to my commitment to scholarly pursuits and active involvement within the academic community.
Additionally, my pursuit of knowledge was complemented by my role as a full-time scholar within a religious congregation. This facet of my journey not only enriched my spiritual growth but also contributed to a holistic and purposeful approach to education.
In reflection, my study experience has been characterized by a harmonious blend of scientific exploration, pedagogical mastery, leadership recognition, and spiritual alignment. It has equipped me with a robust foundation to make a meaningful impact as an educator and contribute positively to the world around me.

01/2023 - 07/2023
Kolehiyo ng Lungsod ng Dasmariñas
(Unit Head)

• Provided leadership and strategic direction to the Science Department, overseeing its operations and activities.
• Collaborated with other department and unit chairs and academic leaders to coordinate interdisciplinary programs and initiatives.
• Collaborated with faculty members to develop course materials, including syllabi, lectures, and assessments, fostering a conducive learning environment for students.
• Led the design, development, and review of science curricula, ensuring alignment with industry standards, educational objectives, and accreditation requirements.
• Facilitated effective communication and collaboration among faculty members within the Science Unit.
• Developed and implemented policies and procedures to ensure the smooth functioning of the unit.
• Conducted regular faculty evaluations, providing constructive feedback and support for professional growth.
• Represented the Science Unit in administrative and academic council meeting.
• Stayed updated with advancements in science education, trends in higher education, and accreditation requirements.
• Addressed student concerns and issues related to the Science Unit, ensuring a positive and supportive learning environment.
• Participated actively in departmental and college-level committees, contributing to policy development, strategic planning, and decision-making processes.
• Oversaw the recruitment and selection of highly qualified and diverse faculty members, ensuring the department had a talented and knowledgeable team.

09/2021 - 07/2023
Kolehiyo ng Lungsod ng Dasmariñas
(Assistant Professor / Faculty Member)

• Developed and delivered engaging lectures on Sciences subjects to undergraduate students.
• Planned lessons, activities, and assessments suited for online and onsite class modality.
• Created and implemented course syllabi, lesson plans, and assignments to meet educational objectives.
• Revised the handling courses' course syllabus and outlines.
• Employed various teaching methodologies, including group discussions, multimedia presentations, and hands-on activities, to enhance student learning.
• Conducted regular assessments, exams, and grading to evaluate student performance and provide timely feedback.
• Led classroom discussions and encouraged critical thinking and active participation among students.
• Collaborated with colleagues to develop interdisciplinary projects and coordinate curriculum across departments.
• Actively participated in faculty meetings, workshops, and conferences to enhance professional development and stay informed about emerging pedagogical approaches.
• Performed other tasks as directed by the program coordinator.
• Submitted weekly accomplishment reports and end-of-the-semester class records and grading sheets.
• Actively participated in school and municipality events.

01/2020 - 12/2021
Remotasks.com
(2D and 3D LiDAR Specialist)

• Worked on 3D LiDAR and LiDAR Semantic Segmentation with multiple frames.
• Data Analyst for the tagging of objects detected/collected from lidar machines in smart cars such as road signs, stationary vehicles, and moving objects.
• Used a variety of tools embedded in different tasks to mark objects activities, events, or other items of interest in images and video.
• Worked as modQA with the responsibility of reviewing tasks reviewed by modTA.
• Reviewed picture and video sources via computer to identify specific data elements and mark these elements based on the client's preferences using various internal software programs.

08/2019 - 12/2019
Cavite State University - Main
(College Instructor)

• Developed and delivered comprehensive lectures and interactive discussions on Genetics, catering to students from diverse programs such as Biology, Agriculture, and Education.
• Designed and conducted engaging classes on Science, Technology, and Society, catering to students from various programs across the university.
• Developed comprehensive lesson plans, incorporating a variety of instructional strategies and activities to meet the diverse learning needs of students.
• Designed formative assessments, including quizzes, assignments, and group projects, to gauge student understanding and progress.
• Regularly monitored and provided constructive feedback on student performance to support their academic growth.
• Performed other duties assigned by the Department of Biological Sciences Chairperson and collaboratively worked with colleagues to align course outcomes with departmental objectives and accreditation standards.
• Developed summative assessments, including mid-term and final exams, in alignment with course objectives and utilized Table of Specifications to ensure a balanced coverage of topics and levels of cognitive complexity in assessment items.
• Maintained accurate and up-to-date records of student attendance, grades, and academic progress. Prepared end-of-semester class records and grading sheets, ensuring adherence to university policies and guidelines.
• Engaged in departmental meetings, faculty development workshops, and professional conferences to enhance teaching methodologies, share best practices, and stay updated with advancements in the field.
• Adhered to ISO policies and procedures at the school, ensuring compliance with established quality management standards.

05/2019 - 07/2019
United Health Group
(Data Entry Specialist)

• Organized and managed the filing system for health care applications received by Optum, a leading healthcare technology company.
• Sorted and arranged files based on the state of origin, ensuring accurate and efficient record keeping.
• Worked closely with the data entry team to ensure seamless integration of the sorted files into the company's database.
• Maintained confidentiality and data security of all files handled in accordance with Optum's privacy policies and industry regulations.

08/2017 - 12/2018
Cavite State University - Silang
(College Instructor)

• Handled Natural Sciences subjects to undergraduate students of program Bachelor of Secondary Education major in Biological Sciences, adhering to the prescribed curriculum of the university.
• Implemented contemporary teaching methodologies that incorporated technology and practical laboratory tasks to enhance student engagement and understanding.
• Implemented modern teaching techniques based on technology and practical laboratory tasks.
• Served as the Area Leader in AACCUP Accreditation for Bachelor of Education in Elementary Area 9: Laboratories. Spearheaded the collection and organization of all necessary documentation for to ensure compliance with the accreditation parameters.
• Maintained meticulous records and profiles of the advisory class, ensuring accurate documentation of student information and academic progress.
• Collated grades from respective subject teachers at the end of each semester, maintaining consistency and integrity in the grading process.
Facilitated in-campus training for education students, providing guidance and mentorship in the development of lesson plans, instructional materials, and effective teaching demonstrations.
Evaluated and provided valuable feedback, comments, and constructive criticism to demo teachers during final demonstrations as a panelist and observer.
• Prepared summative assessments with a table of specifications that aligned with the course syllabus. .
• Planned and organized extra-curricular activities for Education students, offering opportunities for holistic development beyond the classroom.
• Actively engaged in campus and university activities for both students and teachers, demonstrating a commitment to the academic community thorough participating in various events and initiatives that promoted professional development, collaboration, and overall campus enrichment.

02/2017 - 06/2017
iQor Philippines
(Customer Service Representative (DirecTV))

• Provided exceptional customer service to DirecTV subscribers, addressing inquiries, troubleshooting technical issues, and resolving billing concerns.
• Demonstrated in-depth knowledge of DirecTV products, services, and promotions to effectively assist customers in selecting appropriate packages and upgrades.
• Followed established protocols and procedures to efficiently handle customer complaints, escalating complex issues to appropriate departments for resolution.
• Effectively utilized customer relationship management (CRM) software to document and track customer interactions, ensuring accurate and up-to-date customer records.
• Maintained a high level of professionalism, empathy, and patience when dealing with customer concerns, effectively deescalating difficult situations and turning negative experiences into positive ones.
• Collaborated with cross-functional teams, including technical support and billing departments, to ensure timely resolution of customer issues and streamline communication processes.
• Actively participated in training sessions and ongoing professional development programs to enhance product knowledge, customer service skills, and problem-solving abilities.
• Adapted to changes in policies, procedures, and technology, quickly learning and implementing new systems and processes to improve efficiency and customer service delivery.

09/2016 - 01/2027
iQor Philippines
(Ramp Trainer (walmart.com))

• Conducted comprehensive training programs for new hires of Walmart, focusing on customer service and product knowledge.
• Monitored trainee progress through assessments, quizzes, and performance evaluations, providing constructive feedback and coaching to support individual development.
• Utilized various instructional methods, such as role-playing, group discussions, and hands-on exercises, to foster active participation and practical application of training concepts.
• Adapted training programs to accommodate diverse learning styles and levels of experience, ensuring that all participants received effective and inclusive instruction.
• Collaborated with the Walmart management team to address specific training needs and develop targeted solutions to enhance employee performance and customer satisfaction.
• Demonstrated strong interpersonal skills and the ability to build positive relationships with trainees, fostering a supportive and engaging learning environment.
• Prepares trainees to take calls on their own with assistance and proper guidance during the nesting period.
• Handled team and acted as team leader on the production floor; assisted supervisor escalation; gave coaching and commendation.

6/2016 - 01/2017
iQor Philippines
(Customer Service Representative (walmart.com))

• Provided exceptional customer service to Walmart customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Handled a high volume of customer interactions through phone calls maintaining professionalism and empathy throughout each interaction.
• Demonstrated in-depth knowledge of Walmart products, services, and policies to effectively assist customers with product inquiries, order tracking, returns, and other inquiries.
• Utilized customer relationship management (CRM) software to document customer interactions, update customer records, and track issue resolution for accurate reporting.
• Effectively navigated Walmart's internal systems and databases to locate product information, process orders, and resolve customer concerns in a timely manner.
• Resolved customer complaints and conflicts, employing active listening and problem-solving skills to deescalate tense situations and find satisfactory resolutions.
• Successfully maintained an impressive average handling time (AHT) by efficiently addressing customer concerns and inquiries without compromising the quality of service.
• Consistently met and exceeded performance targets, including customer satisfaction ratings, call quality metrics, and productivity goals.
• Received consistent positive feedback from customers for exceptional service delivery, problem resolution, and professionalism.
• Stayed updated on Walmart's promotions, policies, and procedures to provide accurate and up-to-date information to customers.
• Actively participated in team meetings and training sessions to share knowledge, collaborate on process improvements, and stay aligned with Walmart's service standards.
• Maintained a positive and customer-focused attitude, representing the Walmart brand and fostering strong customer relationships.
• Adapted to changes in technology, processes, and procedures, quickly learning new systems and tools to enhance customer service delivery.
• Maintained a strong work ethic and a positive attitude, representing both iQor and Walmart in a professional and customer-focused manner.

6/2015 - 3/2016
Holy Family Academy
(Private School Teacher)

• Facilitated Grade 4, 5, and 6 in Science, Christian Living Education, and Values Education subjects.
• Created and implemented an engaging approach and strategy for elementary school students.
• Developed and upheld a warm, sociable, engaging, and nurturing classroom atmosphere where all students felt at home.
• Created challenging lesson plans and lectures, and helped pupils get ready for tests and quizzes.
• Performed all general teaching responsibilities and actively engaged in Holy Family Parish, diocese, and school activities.
• Graded papers, lessons, exams, quizzes, and other assignments, communicating grades as needed with parents and the principal of the school.
• Used tests and quizzes to evaluate the performance of the pupils and provided extra mentorship when necessary.
• Provide informative presentations to students regarding different areas of studies and ensure that all students fully comprehend all aspects
• Conducted consultation and report card giving every quarter to pupil’s parents and guardians.

Here's what I can do for you!

I can provide extra mile service :)
Virtual Assistance

Dedicated to simplify life & enhance efficiency: scheduling, docs, tech support, goals, communication & research

Graphic Designer

I craft visual stories that captivate, inform, and inspire, weaving creativity with strategic design to bring your ideas

Teaching Assistance

I facilitate learning, provide guidance, and foster growth, creating a positive and enriching educational experience.

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry Specialist and Web Researcher

Highly skilled data entry specialist proficient in accurate and efficient data input.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.


Projects and Achievements

Achievements Unleashed

Graphic Design Sample Wor...

Data Entry Sample Work

Let's work together !

I am available for freelance projects.
Hire Me

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Let's Connect!

Address :
Cavite,
Philippines
Email :
edsleonisa@gmail.com


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