Blank Year
Associate in Computer Technology
Lipa City Colleges
More Info About Me
Hi, my name is Ednel, and you can call me Ed. I live in (Cuenca, Batangas) Philippines. I'm a fast learner and a great communicator. Working in sales for two years helped me build confidence and taught me the importance of customer loyalty. I am punctual, dependable, and can be counted upon to finish what I start. I consider myself hardworking, reliable, organized, honest, and cooperative.
As a frequent user of Social Media, I'd like to broaden my experience by working as a Social Media Manager and Virtual Assistant. My main goal is to help clients' businesses grow and thrive by applying my talents and experiences to provide high-quality solutions. I am a man who values integrity, honesty, and responsibility, which I believe are the essence of being - not only as a Virtual Assistant but as a person.
My Skills and Competencies
Social Media Management
Graphic Designer
Customer Service
Content Creator
Certificates
×
![]()
My Experience and Education
2018
-
2020
The Results Companies Lipa
(Customer Service Representative)
Sales Representative in an inbound sales account.
• Ensure that the customer is satisfied and adequately taken care of while making a purchase.
• Meeting or exceeding sales goals.
• Understanding and promoting company products.
• Answering client questions about credit terms, products, prices, and availability.
September 2020
-
April 2021
Social Media Manager
(Ay Higupe https://www.facebook.com/ayhigupesnacksanddrinks (1K Followers))
I've been a social media manager for seven months. I was in charge of this Facebook page called "Ay Higupe" (https://www.facebook.com/ayhigupesnacksanddrinks). It has 1,000 followers. This page is all about serving milk tea, which is a refreshing flavored iced tea with tapioca balls at the bottom, burger, fries, shake, and other Filipino street cuisines. Social media management, marketing, branding, content production, copywriting, and engagement are the things I did.
2021
-
2022
Alorica Lipa
(Customer Service Representative)
Customer Service Representative in a Food Delivery account.
• Proactively managed and resolved customer concerns resulting in a high satisfaction rating.
• Responding to Customers
• Identifying Customer issues
• Providing Solutions
• Email and Chat Support
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service
Help customers with complaints and questions, and give customers information about products and services.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.