2021
Bachelor of Science in Information Technology
Institute of Creative Computer Technology
Hello I'M Edmund
I am an Information Technology Support. and have worked in IT and Contact Centers Industries before becoming a Freelancer.
I'm dedicated and experienced in assisting ambitious small businesses in managing their social media presence and marketing their brand, allowing them to realize their goal.
I can assist you with interacting with both potential and current clients, portraying your company professionally and engagingly across a variety of social media platforms, generating leads that turn into sales, and making the most of what you already have.
Here's the link for my CV / Resume:
https://www.canva.com/design/DAFDIXE-iHw/PPCl3eT3-40qzmNqPzJwDg/view?utm_content=DAFDIXE-iHw&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink
My Skills and Competencies
eBay Product Researcher
eBay Dropshipper
eBay Product Lister
Technical Support
Chat Support
Email Support
Social Media Manager
Graphic Designer
Data Entry Specialist
Content Creator
Certificates
My Experience and Education
2021
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2022
RingCentral Inc.
(Technical Phone system Support)
Apply knowledge of RingCentral services, VOIP technology, and networking hardware and software. Provide technical support to RingCentral’s customers.
Troubleshoot and repair RingCentral’s solutions. Understand the network architecture required to support RingCentral’s VoIP services.
Answer technical questions, solve technical problems, and suggest appropriate workarounds.
Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
Recommend network hardware, software, and design elements.
Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism
2019
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2021
Freelance
(Social Media Manager)
Manage client Social Media Accounts
Create content to be posted daily,
Answering queries through chat and email
Create Branding for the business
Sending Follow up emails to potential clients
Basic Photo and Video Editing using Canve
Brand Recognition and Awareness
User Engagement Organic and Paid
Audience Targeting
eBay Dropshipping
Help Sellers through their queries about our eBay listings.
Product research using ZikAnalytics
Product Listing using AutoDS tool
Send emails to concerned sellers about their queries
Answer queries through chat and email.
Compare prices on other eBay sellers and make sure to Compete with their price range
Research products from different platforms such as Amazon, Walmart, and eBay.
2016
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2019
GC Services Philippine branch LLC.
(IT Support/Admin)
Help end users with their software and computer issue
Check tickets on the salesforce and answer the issue /ticket via email.
Send emails to concerned users/end users.
Answer queries through salesforce.
Check and create the user's password.
Data entry with their daily log-in.
Set up their computer and VOIP phones.
Check their log-in settings if they have an issue.
Support WFM on their daily task.
2015
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2016
Freelance
(Lead Generation Specialist)
Generate Leads, Gather Data like Names, Phone numbers, addresses, and Emails, and Generate Sales. Answers Queries through Chat and or email, Generate Sales from the leads collected from sites and other platforms.
Contact potential clients through call or email
Provide listing for new and small business
Answering queries through chat and email
Sending Follow up emails to potential clients
My Services
Social Media Management
Manage Social Media Accounts, Basic Photo and Video Editing using Canva, and Create Branding for the business.
Data Entry / Web Researcher
Place accurate details on excel and google sheets Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Product research
Maintain project management documents and databases, review and Search for products that will be listed.
Product Lister
Writing content to describe listings, optimizing copy for online search, and creating a streamlined layout
Dropshipper
Writing Product Description, Market's Products that were listed on our Store. Order and Process payment from the custom