2020
Bachelor of Science in Information Technology
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
More Info About Me
A highly talented and detail oriented professional with experience in providing exceptional support and ensuring projects are completed on time.
My Skills and Competencies
Graphic Design
Technical Support
Data Entry
Certificates
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My Experience and Education
2020
-
Present
STEFANINI GROUP
(Quality Assurance Analyst)
Monitor agents' calls, chats and tickets and provide associated feedback, highlighting areas of strength and opportunities for improvement via electronic audits.
Acts as subject matter expert for agents, offering guidance and support to enhance performance.
Analyze and provide insights on less-than-favorable customer surveys, identifying trends and recommending solutions.
Collaborate with the team to recommend and implement changes to operational processes and practices that enhance service quality.
Assists in creating and updating support materials.
Conducts one-on-one coaching sessions to address quality issues and prevent recurrence.
Creates and presents quality reports for service delivery.
2018
-
2019
TELEPERFORMANCE
(Customer Advocate)
Efficiently resolves healthcare concerns and achieved a high-level customer satisfaction.
My Services
Graphic Design
Creates graphics and layouts for product illustrations, company logos, and websites.
General Virtual Assistant
Travel arrangements, appointment scheduling, data entry, managing email accounts and other administrative tasks.
Data Entry / Web Researcher
Browses internet for information on a wide variety of topics.