2014
Bachelor of Science in Tourism Management
Lyceum of the Philippines University
More Info About Me
In my work experience, I am happy and contented now being a Virtual Assistant, I do content creation, managing any kind of social media platforms, before freelancing, I've had 4 years of experience as a customer service representative. After I finished college, with humble beginnings my first job was a hotel receptionist.
I enjoyed every job I had, and the challenges that go along with it. Those jobs allow me to connect with people, I am doing the job well whenever I meet the needs of my clients and resolve their issues. I'm a person who thrives in a fast-paced environment.
My Skills and Competencies
Product Researcher for Amazon
Social Media Manager
Facebook Ads Management
Copy Writer
Content Creator
Customer Support
Certificates
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My Experience and Education
2020
-
2021
Global Payments
(Customer Service Representative)
We guide and troubleshoot the payment card machine of clients, particularly business professionals.
2016
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2018
Alorica
(Customer Service Representative)
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
2014
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2015
Manila Hotel (5-star hotel in PH)
(Restaurant Receptionist)
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Answering phone calls and making reservations.
May 2021
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May 2022
Freelancer
(Amazon VA)
Researching Profitable Products from various website
Understanding and executing guidelines for product researching
Creation of Daily Product Sourcing Plan/StrategyAnalyzing and evaluating online suppliers and their product categories/product range, in line with the company’s profit and sales targets as well as budget
Track and analyze trends on products consumption; and
Other related tasks in support of business operations.
May 2021
-
Present
Freelancer
(Social Media Manager/Virtual Assistant)
Planned and wrote social media content, monitored and responded to comments
Created text and concepts for the highest-performing social media and online ads the organization had seen
Collaborated with the marketing team on strategy for finding new donors
Produced marketing ads campaigns on social media platforms and many more.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.