2004
BSBA-Entrepreneurial Marketing
Mindanao State University-Iligan Institute of Technology
More Info About Me
I specialize in assisting clients in achieving their business objectives. With 17 years of experience in customer service across a range of tasks, I bring a tech-savvy and problem-solving approach to the table. I excel in team-based collaboration while also thriving as an individual contributor.
My Skills and Competencies
Content Writing
Social Media Management
Data Entry
Email Management
Certificates
My Experience and Education
December 2023
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June 2024
Dr Drey Campbell LLC
(Commercial Real Estate Admin Assistant)
Perform various administrative tasks on behalf of client. Conduct research as required, including market research and information gathering. Manage and respond to client inquiries. Efficiently manage tasks and projects to meet deadlines. Create, edit, and format documents, reports, and presentations for the client. Manage, Organize and Update Clients Google Drive Files. Manager Follow-up Boss account and update Contacts, Create Tags and Action Plans for Client Campaigns. Utilize Crexi, Buildout and Loopnet database to generate and reach out to potential leads.
2012
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2024
JPMorgan Chase Bank
(Data Entry Specialist - Strategy Coordinator)
Strategy Coordinator
Job Description: Monitor daily operations, forecast service levels, and report system issues, employee scheduling, reporting, and complaints. Analyze data to help management and leadership with decision-making related to business needs.
Subject Matter Expert
Job description: Handles new hires' developmental period by guiding on a day-to-day basis making sure employees are well-equipped with product knowledge when handling clients. Facilitate meetings and training and monitor the team when engaging with clients. Conduct coaching and feedback sessions and create action plans to drive performance. Analyze and understand challenges relative to site scorecards, specialist products, and skill gaps. Execute initiatives that help the business and improve overall employee performance.
Fraud Analyst I
Job Description: Mitigate loss by conducting reviews on various types of bank transactions while maintaining excellent customer service and increasing client satisfaction.
2006
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2012
Concentrix
(Data Entry Specialist - Product Technical Support)
Quality Analyst
Job Description: Help the business provide quality customer service by monitoring and making sure employees are adhering to the company's standard procedure. Identify areas of improvement and assist in creating resolutions on the identified issues.
Senior Escalation Engineer
Job description: Resolves escalation issues from end users, direct clients and service providers. Provide detailed and strategic instructions from clients coming from the US, Canada, Australia and Asia.
Product Technical Support
Job Description: Answer customer queries about Linksys and Cisco products. Resolves client concerns focusing on internet and LAN for small office and home office set-up involving supported products.
08/2004
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08/2006
Sungate Pawnshop Inc.
(Data Entry Specialist - Teller)
Customer Service
- Enter customer details in CRM. Responsible for accurate handling and collecting of cash payments for redemptions, renewals, issuance of cash for pawning sales from auction. Receives and collects partial payments for renewals. Ensures cash yet to be received are genuine. Receives full payments for redemptions.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.